priceline

Priceline sucks. I live near Washington, DC and had the misfortune of trying to get a flight via Priceline durring our recent monsoon season. The short version is I missed my flight and couldn’t get Priceline to waiver on rebooking me on some other flight. So now I’m out the cost of 2 tickets that I’ll never see and to top it all off I missed the last chance to see my father before he died, all because Priceline hides behind their NO REFUND UNDER ANY CIRCUMSTANCE policy.

Price line bite me too. I never saw the ticket was charge to my credit card. Because non refundable policy. When I clicked check airfare. then click. that was all. I really upset for that.

We decided to get tickets to have our doughter and granddoughter visit us. Since we needed to buy tickets at a reasonable price we tried PRICELINE.COM. To initiate the bidding process they wanted our credit card number (BIG MISTAKE). We Bid on a ticket for a Sunday. They did not accept our bid and came back with a flight itenery that they found for us at a much higher price. Of course we did not click on “buy ticker now” or did we put the last four digets of our cerdit card number to purchase these tickes. On Monday we tried another itenery and it also was rejected. We called DELTA directly and bought our tickets at a vary reasonable price. Several weeks later we get a $850.00 charge on our credit card bill for tickets that we never purchased. I called Priceline and talked to a representative and they seamed to think as they looked at their computer information that I was mistakenly charged for tickets that I had not bought. After a half hour searching they came up with a conclusion that we did buy the tickets. They said we could not be reinbursed under any circumstance. I called the 800 number to verify their conclusion and for both days it gave me Iteneries that were rejected and said that I would have to bid again. We did not bid any more since we purchased the tickets from DELTA. We are still disputing this through our CERDIT CARD company (CAPITAL ONE) which is not backing us up. A represinative from the credit card company said it is of no use to dispute this because PRICELINE always wins, because of their NO REFUND policy. If that isn”t enough when I call the 800 number for PRICELINE now about those two days the itenery that they said we bought is now in their computer information. That means they changed the data in their system to prove that we bought the tickets.

pricelines hotel page is just as confusing! when i selected new york city and offered a price of $200 a night i was taken to the credit card page, entered my info, and was immediately charged for 6 nights in a room that i didnt want. i called priceline immediately and they told me there was no way they could refund me.

all i originally wanted to do was compare hotel rooms. i did not expect to buy one!!!

priceline is a major ripoff and something should be done about it!!!

I tried to find a one way ticket to texas to see my mom and move back up to ohio and could not find anything to get me to a one way ticket. I finally e-mailed them and told them I couldn’t get to that site they told me they would e-mail me back within two hours. I did not here from them until two days later and then they told me at this time they are not offering a one-way ticket to got to one of their suggest sites to find a one-way ticket. I went to cheap tickets .com and to get a ticket that was fully refundable was $570.00 and only $120.00 if I didn’t want to have a refundable ticket. That is rediculus to have that much of a difference in price.

Pricedline is a major rip off!!!!! I put in a price of $115 each for 2 tickets from Tampa to Raleigh and my price was accepted…that was great till after they added nemerous charges to that price! What should have been $230 is now $324 which is almost $30 MORE than US Airways has the same flights for. I tried calling and getting help but was hung up on both times with them sayign there was nothing they could do!! BEWARE of this company!

Bought a ticket for my wife to fly from newark to Israel. All is fine till I get home after dropping her at the airport, message on the machine,she’s in tears, Priceline sold us $1000 standby tickets!!!!! Only after pleading with Continental on the phone, did she get on, many others did not. Priceline, you stink!

Priceline sucks. PLEASE SPREAD THE WORD!!!! I am so furious with priceline. Here is my story.

I am a first timer. I went to their website, clicked on the “First timer” link and read the tutorial on how after you specify the details of when and where you want to go, you will get to a page where you specify the amount.

I was trying to get a ticket from NYC to CPH. Expedia said 550, so I expected to bid 300 to see whether I am successful. So I did just that, and at some point the website asked for my credit card info to “secure the bid”, so of course I put it in. As soon as I clicked “next”, I was given a confirmation that I purchased the ticket for 580.

I AM SO FURIOUS. First I called the 1-800 number to complain. After waiting for 30 minutes, being tranferred 6 times, I was told that I was talking to the “highest ranking person available”, and the best they could do (because I called within the hour) was to reverse the “bulk of the charges”, but that they would still have to charge me a “processing fee”.

My solution? Dispute that charge with my credit card company. Even if it’s just 6.95 of “processing fee”, I will go through all the trouble to make sure this terrible company does not get a penny from me.

FYI… Just after I posted the last message, I got an email from those losers.

When I was speaking with the “highest ranking person”, she told me since I canceled within 20 minutes, NO PAPER TICKET will be shipped to me. How am I suppose to claim the refund if the customer representative told me I won’t be receiving a paper ticket? DO NOT USE PRICELINE

Original Message From: Lowestfare.com Customer Service [mailto:itinerary_TransA@air…] Sent: Wednesday, June 09, 2004 7:47 PM Subject: Important Information Regarding Your Lowestfare Itinerary

Lowestfare has agreed to refund your airline tickets. In order for us to process your refund, we need your assistance.

When your offer was booked, you were sent paper airline tickets. In order for us to proceed with your refund, you must return those tickets to the following address:

Priceline.com Attn: lowestfare.com Tickets Enclosed - URGENT 800 Connecticut Avenue Norwalk, CT 06854

We recommend that you use either Federal Express or Priority Mail to reduce the risk of losing these tickets in transit.

Upon receipt of your tickets, we will be able to refund your credit card within 1-2 billing cycles. If you have any questions, or have already returned your paper tickets, please reply to this email and one of our Customer Service Representatives will assist you.

Thank you for your prompt attention to this request. We hope that you try us again at http://www.lowestfare.com for all your future travel needs.

Sincerely,

lowestfare.com Customer Service Team

T7V2

But anyhow, more amusingly, that last email specifically encouraged the user to “REPLY TO THIS EMAIL”. So I did, complaining “how am I supposed to get a refund if you don’t ship me a ticket so I have nothing to claim?” (first of all, even if I did receive a paper ticket, they would probably claim that it was lost in the mail.) 5 minutes later, I got this response. Read on for your amusement.

Original Message From: Trans Air LFare [mailto:Itinerary_TransA@air…] Sent: Wednesday, June 09, 2004 8:05 PM Subject: Were you trying to contact priceline.com Customer Service ?

Dear priceline customer,

Your email has reached an automated mailbox, and email sent to this address does not reach our Customer Service team and will not receive a personal response.

If you would like to communicate with priceline.com Customer Service, you can send us an email by visiting http://www.priceline.com/cu…

If your inquiry is regarding a specific priceline purchase or offer, please include

1. Your full name
2. Your priceline request number
3. Passenger’s full name(s)
4. Email address(es) you entered when placing your request

Remember, we can best assist you if you provide detailed information regarding your inquiry.

Thank you for your patience.

The priceline.com Customer Service Team

Priceline is really good at manipulating the facts to get at your money! Fighting them is worth the effort!

COULD YOU GIVE ME THE AIRFARE TO FLY FROM TALLAHASSEE, FLORIDA TO DALLAS, TEXAS?

THANKS

I was checking roundtrip prices to go New York for the weekend. I found one last night for 400 dollars hotel included at cheaptickets.com. I thought that was pretty good but I would continue to look and see if I could get anything cheaper as I am on a strict budget. I went to priceline’s website this morning to do the “name your own price”, I put in 200 dollars, it then prompted for my credit card info and initials, in case there was a ticket for that amount they could purchase it, at least that’s what I thought.

I put my info in, it came back saying there were no flights available for that price, I hit the back button to put in a different departure area for the 200 dollar request and it came up to say your bid has been accepted for $876.35???? WHAT? This was NOT supposed to happen so I called customer service like 2 minutes later. They said they could not change it. Very rudly, they referred me to the travel agency which told me the same thing, “its against our policy…”. What?? Against your policy to do the right thing for the customer. I asked to speak w/someone else, but they said I would have to email management, they didnt have anyone else I could speak with. I was trying to prove it was a system error… but they didnt care and pretty much said there was nothing they could do.

It wasnt like I was changing my mind the next day but 2 minutes later I was on the phone trying to fix it, and if someone is looking for a 200 dollar ticket I dont think they are going to accept an 800 dollar one.

I had to leave work because I was nauseated and shaking so bad, everyone I told couldn’t believe that this could happen (btw, they will never use priceline). I tried calling my credit card co. and the airline, they all said that priceline would have to fix it.

I am single mom who now has to use her whole savings to pay for a stupid mistake that they made and I just pray my car doesn’t break down or my son get sick for the next year, since that is how long it will take me to recover from this.

The point is, I NEVER did hit accept for $876.35 dollars but since it already had all my credit information it went through. This is wrong!!!! I just can’t understand how they can be an online travel agency and not account for system glitches!!! This is crazy.

It looks like they have many complaints out on the web and almost everyone I talked to has or knows someone who has had a bad experience with them (wish I would have known that sooner). I just can’t believe this.

I think I’m going to go throw up now.

I used Priceline for the first time and was nervous ASAP as you must put in your billing information first before even looking at hotels. Anyway, I put in an amount I wanted to pay, and received their next page stating ‘sorry, we cannot locate anything for that price’. I went on vacation and when I got back, they had charged my bank account and wiped me out! I had never received any emails, itineraries, nothing at all (and I check my junk folders every day too). When I called my bank, they gave me the number for Priceline to dispute the charge…I spoke with customer service rep Scott and was told they had no record of anything associated with my name and information, and to sort it out with the bank etc. I had to dispute with my bank again, but then they forced me to work it out with the ‘merchant’. I spoke to another customer rep Pam and her supervisor Cynthia, and they flat out told me that they knew I was unaware of their transactions (their system noted that emails sent to me were never opened) BUT I would NEVER get my money back… they say they charge your card right away, but if thats true, why was I charged on the 10th instead of the 3rd, when I looked at their site? Although this time, they suddenly had my name and information, and when I pressed them about it, they said I could write a letter to the senior vice president ‘who is a rep of the corporate office and will tell you the exact same thing: no changes and no refunds’. Cynthia says they do not make ‘fraudulent transactions’ but a rose by any other name…..what other definition can you give this? Don’t even go to their site like me or your card could be charged without your knowledge and they won’t do a damn thing about it.

Hi, I was reading all these comments about the priceline customer service, and I am one of the person who really experienced the bad customer service from them, I had booked tickets to fly to colorado and I had to be in hospital under emergency a week earlier so I tried to contact them to cancel or find some alternative for my tickets, but I couldnt even reach any customer service rep and then I logged in and sent them a email reg the same and they claim the email will be replied within 3 hours its already being a month I didnt recieve mail from them nor I am able to contact them, now I just think they might offer good fares as I dont know pretty much sites to book tickets but people like me get into their trick of getting lower prices and then loose large amount if u cant make it up which is not a fair policy, and their customer service is not accesible, I still bad abt that

Following is information regarding my Pricleine claim that I have submitted to Horwtiz, Horwitz, & Associates, a Chicago law firm handle a class action suit action Priceline (312-372-8822), the Better Business Bureau, and my credit card company.

I “won” a 3-night hotel stay in NY at Priceline.com for $140 per night. The disclosure clearly states that it is for double occupancy for two adults and that any specific requests for bedding (king, queen, or two doubles) would need to be arranged with the hotel. PL also clearly discloses that they do not guarantee a specific bed type request. I bid, as 30 days until my travel date provides ample time for the hotels to accommodate such a basic request.

After winning the bid, I contacted the hotel only to discover that two double beds are not even an option. This specific request, which is listed as a double occupancy option on the PL bid page, at this particular hotel, is actually an upgrade. If I wanted two double beds, I would have to pay an additional $90 per night for a total nightly charge of $230 - an increase in price of 61%.

When I initiated my bid, it was disclosed to me that double beds were, at the very least an option, for my bid of $140. I have discussed this issue at length with both PL and the hotel with no resolution. Bottom line: If I want two beds it will cost an additional $270 for the three-night period. This increase will place this package price higher than many similar offers available through other discount providers and hotel direct offers currently available for the same product.

If a PL offering may exclude one of the bed types it should clearly say that. (ie: Certain hotels may not offer the particular bed types listed as examples.) Further, if one of the bed types listed as an example may only be available with a surcharge, this should also clearly be disclosed. (ie: Certain bed types at certain hotels may only be available for any additional surcharge.) And, is this surcharge is anything other than nominal, defined by Webster as token, small, insignificant, etc., than that should be disclosed as well. (ie: Surcharges for certain bed types at certain hotels may be as much as an additional 61% - or whatever the maximum might be – of your winning bid price.)

At this time, I would either like a refund for the entire amount of $490.86 or for the opportunity to reserve a room at the hotel with two double beds at the rate of $140.00. The hotel will not reserve a room at this rate without the additional $270.00 “upgrade” surcharge.

Of course, after a combine three hours on the phone with two Priceline reps and the hotel, they claim that although these are exceptions, there is nothing they can do.

I recently used Priceline.Com for the first time to buy a hotel in San Diego, below is the account of what happened in a letter that I’ve sent to Ms Lisa Gillingham… which Im sure is a familiar name to you all. Believe it or not they finally agreed today to refund my money… so all is not hopeless, but I haven’t actually seen the $$ yet so I will keep my fingers crossed until then.. Give them hell until they give you back your money.

I recently used Priceline.com to purchase a hotel room in the San Diego Area. I checked into the Doubletree Hotel San Diego/Mission Valley on August 7th at 3:07pm. I went up to my room and found that I had been given what seemed to be half of a suite to sleep in. This would have been okay if it had been the sleeping side of the suite, but this room was nothing short of a conference room with a small sofa, chairs and a large conference table and no bed. I then called the front desk to ask them why there was no bed? They said this was the only room they had at the time I did my booking, and they told me that was all they had. They said they would send up rollaway beds for us to sleep on.

I promptly called Priceline to ask if this was normal procedure in which a customer would get a conference room and then be asked to move furniture and setup their own place to sleep. The first person I spoke with Gary, was quite surprised that they would do that and put me on hold to find out what should be done. I was then transferred to Mary in the Travel Service Specialist Department, I explained the situation to her, she was also surprised that they would expect me to sleep in a conference room with no real bed. I told her that if this was the only room the Doubletree had at the time, they should have never accepted my offer and she agreed. She then put me on hold for quite sometime to call the hotel. When she came back, she apologized on behalf of the hotel and said that we had the choice to stay, or be given a full refund to find another hotel elsewhere. I reiterated this with her by asking again, that I would be given a full refund of the purchase price, tax included? She said yes. I spoke with my traveling companions and we decided that it would be better to leave than to pay for half a room with no beds. We informed Mary of our decision and checked out of the hotel at 3:41pm.

Today, I received the following email from Mary informing me that her promise of a refund would not be kept.

‘Customer Service wrote: Dear,

Thank you for taking the time to contact us regarding your Doubletree Hotel San Diego/Mission Valley on August 7,8 2004, PHR#15152288168.

We apologize for the problems that you encountered while at the hotel. Per your request, we have contacted the hotel and have determined that the hotel did not cancel your reservation; therefore, priceline is unable to cancel your reservation.

As we indicated on our web site, we are unable to cancel reservations and cannot offer you any other options. Hotels are willing to offer great prices to priceline customers because they agree that their reservations will not be changed, canceled, or refunded.

Ms., we apologize for the inconvenience and regret being unable to assist you in this regard.

Sincerely,

Mary B. Travel Services Specialist

After receiving this email, I promptly called your Travel Service Specialist Department and spoke with a lady named Bonnie. Bonnie then read me the notes on my account. They did not coincide with the conversation I had with Mary a few days before. I was very upset and told her I did not want her to continue to read me something that never happened. I then asked to speak with a manager. She instructed me to email you as I am doing now.

I would never have left the Doubletree on a desperate search for a hotel had Mary not offered a full refund. Not only did this situation ruin my entire Saturday evening but I have incurred the extra cost of a hotel stay of over $200 dollars. And the time that it is taking to get a resolution to a situation created by your company by not keeping a promise that was made by one of your representatives.

I expect that someone at Priceline can rectify this situation and provide me with a full refund of the purchase immediately.

I’ve just made a reservation for hotel room in Las Vegas. After 1 round of trying, I was unable to make any reservation. I waited for 72hours and tried again, this time I increased my price. I managed to get a 3 star hotel.However, I was so shocked to see that the hotel itself offered $16 cheaper than what I paid for. On top of that, the rating of the hotel was only 2 or 2.5star rated by other websites.

I called the customer service to have the price adjusted (they have a lowest price guarantee) but they refused to due to certain condition which they said I failed to fulfill. I do understand that they have the right to make the final decision but I was not given a very clear explaination and was not given an opportunity to clarify or defend myself. Throughout the whole ordeal, I was constantly put on hold and at a certain point, I was cut off. I spent over 2 hours and I’m still stuck in the same situation. The travel specialist wasn’t polite and did not even try to understand my situation, and at certain point even sounded irritated. At the end of the conversation she told me flatly that she wouldn’t adjust the price even though I tried to tell her about other websites and then she simply refused to reply. I’m not an unreasonable person, if she could have been more patient and understanding, I wouldnt be so upset.

I did manage to get an adjustment(from the customer service) made from other website after being hung up by the “specialist” when I tried again later.

Even before my holiday can start it has already been totally ruin! What an experience!

Priceline promised a home equity line of credit at a fixed rate of %6 for my second mortgage and even put it on the loan application (signed at the close of escrow. But, they put a variable rate, starting at %6 on the actual agreement. Even fooled my escrow officer who I asked for confirmation on the rate. I was very clear about not wanting a variable rate loan!!!! Bryce Clark was my point person at Priceline. Bill Haines was the closer for Priceline. They won’t do nothing but apologize for the mistake! Their word is worthless…have a lawyer check your final paperwork! Garth/Reno

if you all were not so stupid then you would know how to READ. priceline.com has all of the information CLEARLY laid out. i have had nothing but good experiences with them. get a life and stop being so cheap.

I should have learned my lesson. About 4 years ago I booked a flight through priceline. The itinerary was crazy; it was going to take me 7 hours for what should have been a 2 hour flight. To make matters worse, I found a direct flight through southwest for about 75 dollars less. And of course, as anyone was ever dealt with priceline will tell you, thier customer service was useless.

But I figured, it’s been 4 years, i’ll give them another chance. Not for an airline ticket my god i’d never make that mistake again, but for a rental car. I put in a bid for a mini van, they sent me an email telling me that my bid was accepted, except it was for an economy car. I immediately call “Customer service” and was told that the only thing they could do is charge me $28.00 to cancel thier mistake. What is wrong with this picture? Never again. Fool me once…

Save yourself the agravation; stay away from these guys.

Used them once. They fucked me over. Won’t ever use them again.

Thanks assholes!

Pleased:

So glad I read all these negative comments about priceline. Checked car rental out…..knew right away if they want a credit card number…..THEIR RIP OFF ARTISTS. Tried calling their 1-866-932-4687….laughing out loud. There is no possible way you can speak to anyone. Nice try priceline. I’m one sucker you won’t get. PRINT THAT!!

My wife made a bid for a car for seventeen dollars per day in Salt Lake City on Priceline. It was accepted. However our flight from Atlanta to SLC was repeatedly overbooked. The airline gave away our seat before we arrived at the gate. Then we were informed that we would have to fly standby and that we probably wouldn’t be able to leave for 4-5 days. We called PL and informed them of our dilemma and asked that they make sure that our car would be available. To our surprise the car that we had rented for three weeks was only held for 24 hours! So we are out 600 dollars and we have no car! The world-famous “customer disservice” hung up on both me and my wife. The maddening thing is, it is not our fault. It is the airline’s. I would be happy if the car would be waiting for me next week without a change in price.

Jan 310 2005 Wife wanted 5 RT air for 5 to St. Louis from Sac.CA for Easter Break (March Entered my CC data and placed bid.(Bid was not confirmed as accepted) Thought her CC was not valid or ? so used another CC from her mother. (Both credit cards were with same bank) Mothers card was accepted and 5 tix were confirmed with Delta. Things appear OK at this point…..Next day (Monday) checked e-mails and discovered trip was booked on both cards but 2 different airlines. (Delta and American) Immediately contacted Priceline which is a waste of time as you can see from other terstimonials…….Attempted dispute with CC company. Sent all data and waited for an answer. After several weeks they sent a chicken sh….. letter declining reversal(1580 dollars out the door) Ouch. How can 5 people use 2 airlines for the exact same trip, leaving the same day from the same airport ? Cloning must be the answer….

Priceline failed to do the proper thing and American Airlines stated not their fault……Why couldn’t they refund the tickets if Priceline had already credited their account minus their commission. I would think 2 months before actual flight would be enough to reverse fees and such….Bank has no backbone at all…..!!!!!

I will continue to fight for what is correct…..

Anyone who can help please e-mail me don1733@hotmail

Stay Tuned

DC

Now we a

I booked a five star hotel through Priceline in Paris. On arrival the room had peeling paint, damaged furniture, worn/stained carpeting etc. The hotel rates itself as four stars. Priceline doesn’t say that they rate the hotels themselves which is fraud. Got the same “nothing we can do about it” that others are having. I have disputed the charge with my credit card company - we’ll see.

I’ll never use Priceline again and I’m telling ALL my friends and co-workers.

Priceline is a joke. What I cannot understand is how they get away with obvious fradulent and unethical behavior and hide behind emails and hang ups? When is the nonsense going to stop with this company? Who is going to help all of us?

Priceline is always advertising how great their rates are, and that they have the best rates no matter where you fly. Unfortunatly, i had the fortune of trusting them, and i got my airfare tickets with them to the ukraine.

It turns out they overpriced my 2 tickets to the total of $450 bucks. Thats $225 per ticket that any simple local broker can get me, before any discounts. I am not going to fight these guys with my credit card company since priceline of course refused to do anything about this. (They sold me false advertising, and i wont go for it)

I had a similar experience with Priceline as Jim, comment #26. I booked a 5 star hotel (roughly $100 per night for 5 nights) in Amsterdam in the city center. The hotel was a 4 star as rated by every other site and was no where near the city center. I have been fighting with my credit card company for six months and they rebilled it again. I don’t know what to do, as this is $500 and I did not stay at the hotel (I had to make another reservation b/c I was not happy with the quality or location of the hotel). Has anyone won over this issue? I tried to resolve with Priceline before I went on the trip but their customer service literally hung up on me.

[email protected]

Ad me to the list of PRICELEINE suckers,… after booking a flight on the PL website, it asked if Id like a car rental at the “guaranteed lowest price” so I clicked yes,.. (WRONG MOVE) after the transation was complete, the (Hertz)car rental was $400.63 !!!! WHAT !!! So, right away I went back on the site and found a car through Budget for nearly half that cost, (on priceline.com)..I called customer service (what a joke) finally when I got someone to talk to, they assured me that they would give me the lowest price and rebook the rental, but they could not do it now. They claimed the computer’s were currently down, but assured me it would be done. After not hearing from them for several days I called back to see the status of the rental. Now their story changed, and said that no changes or cancellations can be made. So,.. I personlly booked the rental through Budget for nearly half the cost,and to this day have not recieved refund for the rental that I NEVER USED !!!! I called Hertz and they said that they never charged Priceline for that rental,…which means, Priceline has charged my credit card for a service that they did not provide, nor did they even pay Hertz for !!!! I am out $400.63 Looking for answers,…I have even written to the VP of the PL, nothing but dead ends, they keep saying “No changes No refunds” Any help appreciated; [email protected]

I attempted to purchase round trip airline tickets to BNA nashville Tenn. I was not advised of the itenerary of the flight until after they received the credit card information.within 5 miutes i attempted to cancel the reservations because of the fact that i would have had a long layover in Atlanta Georgia.they advised me that they could not refund or credit my account because of company poilicy. Also my credit card company which is Cross Country bank, advised that they also could do nothing. I reside in Penna. & i am now in contact with the attorney generals office about this fraud. Penna has a consumer protection law which states you may cancel a contract within 72 hours.What a rip off PriceLine .com is. They really suck.Maybe everyone that got ripped off by these people should get together & file a class action lawsuit .

Until today I had no problem with Priceline. But today, I trying to book a hotel for tonight, no big deal. I have done this a few times on Priceline. The request always came back with a future minutes. But today, it is almost an hour and still no reply …and to make matter worst PRICELINE NO LONGER HAS HUMAN ANSWERING THEIR CUSTOMER SERVICE CALLS WHAT KIND OF CRAP IS THIS……………! I WAS A HUGE FAN OF PRICELINE……….BUT AFTER TODAY……I SEE THEY DO NOT CARE ABOUT US…….JUST OUR MONEY! SO YOU ARE SCREW UNTIL THEY DECIDE TO ANSWER YOU! ELECTRONICALLY………THIS WOULD BE GREAT IN A PERFECT WORLD……………DON’T USE PRICELINE…………..IT IS A PAIN IN THE BUTT.

We were ripped off so bad, you would not believe it. But I want to make the story short since I am so overwhelmed right now trying to get in touch with my bank. I want to bring all this to the media and I want to know if some of you would be able to do it with me because I can not stand what priceline is doing to people. I read this forum and I am alarmed. Lets get together and do something about it, if it gets to the media it will really have some impact.

Priceline is a RIP OFF!!! I went to check on rooms for Atlantic City for my first anniversary. I plugged in the info on their website and then they asked for Credit Card info. Stupid me put it in. Nothing comes up that I was looking for. The next day I receive a call from Visa securities and they state that my card is being charged for a hotel in Boston, MA????? After going back and forth with my bank and trying to get through to Priceline I am unable to remove the damage. NEVER AGAIN!!!!

We all need to email everyone we know about how bad Price Line is and not to do business with them. Maybe if we get the word out and hit them in the pocket book it will be payback.

I will NEVER buy from Priceline again. We recently had a serious family situation which required a change in the return date and with Priceline it is IMPOSSIBLE to make any change, no matter what the circumstances. This is nuts! Life happens. I will NEVER, EVER buy from Priceline again and strongly suggest you do not either.

I have just had the most god awful experience with Priceline.com and wnat to share it with the whole world so that nobody goes through what I am going through. I was planning a trip to Ireland for me and my husband in late May. I researched some sites and was looking for tickets and hotel. I went to Priceline.com and tried to put in a few bids with no success. Finally, one of my configurations was a success and I entered in my credit card info. Seven days later I received an e-mail from Priceline stating that I can now reattempt to book my trip to Ireland since my last attempt was unsuccessful. I was surprised, panicked and confused - since this was my very first experience with Priceline.com. With my trip only a few weeks away I made other arrangements through a different site. Upon returning from my vacation to Ireland I noticed on my credit card statement that Priceline.com had charged us for hotel and airline fees - which added up to $3,200.00 - to go to Ireland which we did not use. I immediately called my credit card company to file a report and then I contacted Priceline.com. There supposed ‘customer service’ rep was completely unprofessional. He was rude and stated that they are not responsible for providing any additional information to the consumer. Since when? I explained my situation to them and they stated that the e-mail I received was for a previous attempted booking that I’d made. I stated that the e-mail did not specify what offer failed and that it was confusing. Also, I never received any e-mails confirming my trip or even receipt of my transaction. NOTHING! It’s an absolute outrage that a business like this could continued to exist. I’ve since filed a report with the BBB and will continue to call, write, e-mail whomever I have to in order to get a full refund for a vacation that I never took.

I had to buy a ticket with little advance notice as my mother had a medical emergency. I bid on tickets from DC to Springfield Missouri. An offer for a few dollars more came back in large red letters. If you click on it, you accept the offer. I did that. I clicked on the increased price. Later the itinerary came back to the wrong destination

Customer service said I had accepted the wrong destination and it would not be changed. I knew I had clicked on a price increase but never a place change. I asked to see my acceptance. They sent the page. There is no line where I said I will be willing to bid on an alternative destination prior to starting the bid process. However when the alternative price comes back, in small print, in a separate cell across from the price option is a line that shows a changed destination.

No customer would ever expect to pay for something never requested. I did not think for a minute I was bidding on on an alternate destination in addition to an increased price.

They have refused to let me change or give a refund. It is obvious they have this complaint repeatedly as both representatives repeated verbatim, and rotely their response that by clicking on an alternative price, I had agreed to change the destination.

Price line is the worst, they charge you and arm and leg, and when you have problems, nobody is there to help you, can you beleive that there is no supervisor or anybody to talk to when you have problems, I paid $250.00 a night for a room, they didi not put me in a hotel, they put me in a time share place with two small double bed, where as my reservation was for a ocean view king size bed,when I called them they said it is too bad, it is upto the hotel, and I said what hotel,this is a time share, they said that is it, and there is nothing you can do. Do not do business with price line, they are not the best deal but the worst deal. by the way the room did not have a ocean view.

This is something I don’t do is make formal complaints, because I don’t want to seem like a trouble-maker, because I recognize that some things are beyond the airlines’ control (they can’t stop bad weather, for example), or because I just want to get where I’m going without enduring the additional fuss and delay that following company procedures to register an official complaint would require.

I generally fit into this category: unless I’m the recipient of some egregiously bad treatment, I don’t want to disrupt my schedule and expend even more time and effort filing a complaint that probably won’t produce any tangible results (and the hassle of having to fill out a complaint form vitiates any satisfaction I might get from the act of complaining itself).

Frankly, the worst experience I can recall having with an airline in the last several months was when I had to postpone my flight.On May 15,2005 there abouts I was told by a representative from your company that I could either mail the tickets back to your location in Norwalk,Ct. or go directly to a ticket counter of Air Tran, and they could handle it there.I chos to go to the Air Tran ticket counter at Newark airport, where I was told it doesn’t work like that, and I would need to mail the tickets to Lowestfare/Priceline.This was the first piece of erroneous information I received from your “knowledgeable professionals”. Since this time I spoke with Scott(agent #7142) on 9/11/05 who transferred me to a department that could not assist me, in this customer issue. After being put on terminal hold and eventually disconnected, I called back again on 9/11/05 and spoke with Melanie M, out of your Salt Lake City location, who changed my itinerary to the dates of 9/29/05 to 10/3/05 for return, and informed me again that the differnce in price that I owed would be $65.00, again the voice of one of your “knowledgeable professionals”. Melanie M. also gave me locator number MQCXER, and told me the itinerary number would remain the same, and she would send off the changed itinerary to my e-mail in 5-10 minutes. I called back on 9/12/05 to get a copy of the itinerary to which your company had record of any changes, but it wasn’t confirmed with Air Tran, at this time I spoke with Ron, again a “knowledgeable professional”, that took my phone number and said he would call me back shortly, and again I waited all day and received no call. On 9/12/05 after continually receiving the run around I went on-line and and sent an e-mail to customer support. In that email I stated my e-mail address and phone number, they sent a response back to @.com asking me to give their customer service number a call and reference number ###########, my efforts to contact someone using your on-line communications were to have someone call me with a resolution. On 9/13/05 I tried to do this all over again, starting from scratch each time because the itin #: was still referencing the intial trip, to which no changes had been made. I spoke with Diana who was very helpful, who transferred me to Ron who I spoke with the day before, and he tried to act as though it was our first time speaking. At this time he told me he was having trouble reinstating the flight arrangements, and I asked at that time was it to much to call me back on 9/12/05 as you said you would with an update? I have been in the sales/customer service field for the past 15 years, and I know enough to know that this type of customer service would not be accepted, and grounds for reprimand. Each time I asked to escalate the issue to a management person, and each time I was told there was no one available, except for one, when they put me on hold and eventually I was disconnected after waiting 20 minutes. I am writing this letter asking for some type of concession for the poor customer service I received from your “knowledgeable professionals”. Can you upgrade my flight to first class, take on the cost of the change fees,and or offer me some type of good will gesture that would suffice for the inconvenience, and poor professional service received? I would appreciate a reasonable reconciliation to this matter. Dissatisfied customer of Priceline/Lowestfare.com New York City

This company is a fraud they claim they look for the lowest fare for a direct route first than they go to the 1 stop flights. I booked a flight from Newark NJ to Miami FL asked for a price of 145.00+36 for taxes and such $181 askd for non stop flight. My offer was accepted and I was pumped I got a great fare and a direct flight, my ASS. They put me on a 1 stop flight with a 2 hour stop in NC. My flight starts at 10am and I arrive in FL at 4:30pm. Orbitz had a flight direct from Newark to Miami FL for $180 leaving at 6am arriving at 8:56 am. So how did they go out and find the best possible flight at my price when there is obviously better flight prices with better travel arrangments than the one they gave me. They will not give refunds because they know there service sucks they have a contract with the airlines that they will purchase airline tickets that airlines can not give away. You will never get a direct flight from name your own price because the airlines do not supply these types of tickets to priceline. Priceline is the toliet bowl for airline tickets. That is why they are involved in tons of class action suits, they have been suied by investors, by defrauded customers and are hanging on by a tread. You would think a company with this type of reputation would be stopped by some consumer protection agency, but this garbage practice continues. Please stop priceline I would be willing to get involved in a class action suit aganist Priceline in New York if anyone is willing. Emial me at [email protected] if you want to be involved.

How in the world do you beat these people? Does anyone know?

I would love to file one. For everything they are worth. It would probably work if enough people got together.

I would love to file against them. How?

I will gladly assist anyone trying to stop price line I hate what they do to people, they have had me in tears. I made Alley the rep I talked to one promise, that they weren’t getting away with what they did, I think she was kidnapped and programmed by the company, she was so stupid. I promised her that, I plan to keep it. Any one serious about putting a stop to it, let me know, email me [email protected].

I’ve been through one of these things…these no refund policies are full of BS…well what you can do is ‘sue’ them…the other option is to write to your state’s attorney general’s office explaining the situation. There is a high chance they would take punitive action against Priceline. More and more of these from you guys would make sure Priceline has to shut down. That would teach the cheap-ass MFs.

There is a high chance that you would get your refund. More than one reason to write!

Priceline has a track record of sending people to the wrong airport. As I understand it, they are currently under investigation for this by the Delaware attorney General’s Office.

My nightmare with the company happened in Dec. 2005 when they put me through to Atlanta instead of Knoxville which I had repeatedly requested. They refused over and over to cancel the flight so I disputed it with my charge card company. I was told this could take two months to resolve. My flight was in less than two weeks. After nearly two weeks of refusing to change or refund my flight, finally the day of the flight arrived. I had no choice but to take the flight. I’m a college student and couldn’t afford to buy two tickets and risk losing my complaint.

I called Priceline the day of the flight and they said that the ticket was valid and would not be changed, that I should either take the flight or lose out completely. So I had arranged to get a friend (himself living three hours from Atlanta) to pick me up and take me to a rental car location so that I could rent a car and return it to a more reasonable location than Atlanta, since it was impossible for me to return it that far. I was dropped off at LAX airport only a couple hours after the Priceline agent had guaranteed me that the ticket would not be changed and was usable.

When I got to the airport, my ticket had been refunded. They waited until the time of my flight to refund it after telling me that they would not. So they made matters even worse by their incompetence. Now I was stranded at the airport (having been dropped off by a fellow student going to another flight) and was forced to buy a ticket directly from the airline at twice the price.

So I had to pay twice the price PLUS pay for a two week rental car purchase all because of Priceline’s mistake and lack of customer service. Customer service at Priceline.com is nonexistent. They pay their employees to sit back and tell customer’s no. That is their one answer. They refused every reasonable request that I had, and they even refused to let me speak to supervisors. A couple of the many agents I talked to were totally rude and arrogant.

Priceline cost me $625 extra to go to the wrong airport, eight hours from my home. I will spread word of this far and near in hopes that this will not happen to others. I also urge everyone with a similar problem to file a complaint online at: http://www.state.de.us/attg… or to call the Attorney General’s Office at (302)577-8600. If enough people complain, something will be done about it. Also, be sure to document the names of the agents that you talk to so that you can supply this information to the AG office. You may also file a complaint with the Better Business Bureau, although they have no legal authority to force the company to take any specific action to comply with the law or basic fairness.

I am not stupid, and I am a repeat customer of Priceline. I know how to use their system. Their system chose the wrong airport for me, like it has hundreds of other customers. It is not a matter of not being smart enough to realize that they don’t offer refunds if we’re not happy. Priceline is under investigation by the state Attorney General’s Office for this exact same charge. I had used them many times and had mostly good experiences as well until this last time, and I do emphasize that it is the LAST time I will use them if they refuse to do what is right and reimburse me for the $625 they cost me for THEIR mistake. If they don’t, I will see them in court.

Actually, you should contact the Connecticut Attorney General’s Office, not Delaware. For some reason, I thought that Priceline operated out of Delaware, but they actually operate out of Connecticut. File a complaint by going to http://www.ct.gov/dcp/cwp/v… or calling (860) 713-6050. If enough people complain, something will be done about it.

Tell everyone you know not to ever use Priceline for any reason! One of the worst things is that their people LIE to you, telling you that they will take care of things, and then don’t back it up. I hope they go out of business soon.

Priceline would not allow me to simply change my flight dates for something in the future after being offered the job of a lifetime. I gave them 30 days notice and they told me to go to Hell. Another customer lost!

Priceline is the worst company in history. Their rates are just as high as published rates but with a thousand restrictions. My wife has a returning flight to come home Saturday and her uncle just passed away. I called to see how much I would have to pay to change the return flight by 2 days and they wouldn’t give me the time of day. Very cold and rude. Didn’t even care that someone had died–they had their ‘contractual agreements’ to meet. Said if she missed the flight, she’d have to buy a whole new ticket. Giving them $400 for domestic flight across 4 states, I expect more. Avoid Priceline like the plague!!

I agree that Priceline is a dishonorable company with no customer service. I wanted to fly into an airport that was close to the hotel where I had reservations at and they flew me into an airport that was 45 minutes away when there were other airports that were closer. When I called to ask if this airport was far away from my hotel (after I received my e-mail itinerary) I was told that the hotel was eight miles away from the airport. It turned out to be 33.3 miles. I found out after I arrived at the airport. There is no one that will help you at Priceline and no customer service whatsoever. I also hope the company goes out of business. I’ve been traveling for 26 years and this is the worst company I’ve ever done business with. The reps do not know where the airports or the hotels are located so I really don’t understand how they can be selling “package tours.” I hate Priceline.

I agree with other writer’s. I hope they go out of business. It’s nothing short of fraud to not disclose all of the charges one might incur, before people agree to a price. If a hotel wants to charge you for parking, using the toilet, whatever, when you get there, that’s just your tough luck. And the attitude at customer service, if that’s the word we are looking for, is so awful I can’t believe people in management there would put their name on door. I’d be embarrased, and most likely, kicked out of my church for acting like these people. STAY AWAY FROM PRICELINE.

I agree with you - Something needs to be done about Priceline Ripping people off and misleading consumers. Where is a class action attorney when they are needed! I was trying to get a quote for a car rental, they came back with a counter offer. I didn’t want it so I tried to go back to enter a new offer and couldn’t. The only way to change vehicles was to get a different type. SO I clicked forward and tried to re-submit my original offer. Upon doing that, they billed me at THEIR price, which was no where near what I was looking for, nor did I want to reserve through them.

Priceline is a rip off. They are EXTREMELY MISLEADING! Don’t ever use them, and hopefully someday soon they will go down!

Never thought I’d say this either, but I look forward to their employees all losing their jobs. I hope they all become homeless. I have never dealt with more rude, impersonal people in my life.

PRICELINE.COM SUCKS! My first time with them and I booked a hotel for August and I should have never gone thru them. They are the worst company I have ever dealt with and the worst customer service ever! I don’t know how they stay around, but please pass on the word so that no one books thru them and hopefully someday soon they go bankrupt. They are crooks and a fraudulent company. Their saying that they can save you up to 40% is very misleading, they are actually gonna end up making you pay up to 40% extra or more compared to if you book thru the companies themselves (i.e. hotel, car rental, etc).

I wish I would have seen this site or others like it, otherwise, I would have never gone thru Priceline and gotten screwed.

I am definitely spreading the word to NOT use priceline as they will intentionally screw people over for their money and would appreciate if you would too.

PLEASE DO NOT USE PRICELINE.COM (if you don’t want you and your friends getting screwed!).

This is just to inform everyone who is involved that the reason you believe priceline to be a rip off is that you do not read. You do not read the part that blatantly tells you…“This reservation is non-changeable, non-cancellable, non-refundable, and non-transferable once it is booked.”

IF YOU MORONS WOULD LEARN TO READ AND *SPELL* WHICH YOU SEEM TO HAVE NO IDEA HOW TO DO, THEN PRICELINE WOULD NOT SUCK AND WOULD NOT GET LITERALLY THOUSANDS OF CALLS A DAY FROM JERK OFFS WHO CANNOT SEEM TO COMPREHEND THE WORD NO.

HOWEVER THANK ALL OF YOU WHO DO NOT DO SO, YOU HAVE PROVIDED MANY PEOPLE WITH VERY EASY JOBS, TELLING YOU YOU NEEDED TO READ AND COMPREHEND BEFORE YOU PRESSED “BUY”

Thank You

YOU CANNOT BEAT THESE PEOPLE THEY ARE DOING THEIR JOB WHICH EXISTS BECAUSE YOU DO NOT READ!!!!!!!

YEAH GO THROW UP BECAUSE OF YOUR OWN STUPIDITY YOU DID NOT READ

MY SENTIMENTS EXACTLY THANK YOU FOR BEING A VOICE OF REASON IN THE MIDST OF ALL THIS IDIOCY

THIS IS NEITHER FRAUDULENT NOR UNETHICAL AND THEY DO NOT HIDE BEHIND EMAILS AND HANG UPS IF YOU READ YOU WILL BE FINE AND I SUGGEST YOU PRAY TO GOD FOR HELP BECAUSE HE IS THE ONLY ONE WHO WILL FORGIVE YOUR STUPIDITY. PRICELINE WILL NOT.

YOU INITIALLED A CONTRACT AND IF YOU DID NOT READ IT BEFORE YOU INITIALLED IT THEN YOU DESERVE WHATEVER YOU GET

Annie, Most of the statements written are not priceline’s fault. However this is not the case involving James Layne. He did everything right and priceline chose the wrong airport for him. I have heard this happening before. Priceline is to blame.

As stated before, most of the statements are from people who do not read and as a result have no right to complain. However, priceline should do a better job of informing the guests that all they are receiving is a room. Keep in mind that this could be a room that smoking room with only one bed. I work a for a hotel and we constantly get a reservation of four people who booked off of priceline. They are in a rude awakening when they find out they have a room with one bed and it is a smoking room. You pay less so you get less. I dont mean to be rude, but this is common sense. Some people believe they are getting a great deal when they are booking off of these sites. Yet, it is absolute garbage. Then guess who they get upset at when they get the wrong room? The only person who should be booking off of these sites, are individuals who are traveling alone and dont care whether they get a smoking room or a non. If you need two beds then dont book off of priceline. If you are alergic to smoke then dont book off of priceline. You all have been warned.

Here is another example, Annie. This person was looking for a room in Atlantic City and end up booking a room in Boston. Unless for some strange reason that they would be lying, they did nothing wrong.

TO ANNIE NOMUSS,

In most the the instances listed above you are right. Most of these problems would have been avoided if they would read. However, I have found a number of examples after reading through this website that are not the fault of the consumer and they should be given a refund.

Here are the examples…

James Layne stated he was sent to the wrong airport. They sent him to Atlanta instead of Knoxville. In case you didnt know, these two cities are about three and a half hours away from each other.

Christian attempted to book a hotel room to Atlantic City and end up getting a room in Boston. That is a drive of about six hours. How is that going to help this individual?

Winnie states that she attempted to bid on a flight for the amount of $300. This is almost double of what see asked for and is in no way within reason.

The person under the name CKN attempted to book a hotel room. They get the resonse, “sorry, we cannot locate anything for that price.” Then, they never received a confirmation number. They then get billed for a room that they never knew they had. How is someone suppose to know they have a room if priceline never informs them?

Nicole was given half a room and complained to Priceline. They informed her that she would be a full refund if should would go to another hotel. She did this and ended up still having to pay for that room. If she wasnt told she would be given a refund, she would have never left in the first place.

Lastly, Greg Shaw attempted to book a rental car which hertz never received. Therefore priceline charged him for a service that they didnt provide.

In most instances Priceline does state that they are offering you an airport that is several miles from your initial destination and disclosure is offered on the contract page in big red letters.

In the hotel instance the contract page also states that the room is guaranteed to accomodate TWO ADULTS and the hotels in their “Welcome to Priceline” Packet and on all faxes sent from Central reservations are clearly told the preference is nonsmoking and the room is to be double occupancy.

Special Note to DR: Ask your GM to see the information that you recieved when you became partners of Priceline, I GUARANTEE that it says “ all rooms are to be double occupancy with a preference for non smoking”

And yes I am the first to admit that Priceline DOES make mistakes. I am Very aware of that. However 98% of the time it is the customers assumations that make them think ill of Priceline.

Yes, I am an employee and No I would not use the NYOP service without being positive I was comfortable with what I may be accepting.

The most common issue with NYOP airline tickets is the flight times. The page clearly states “ domestic flights will depart between 6am and 10pm and arrive at the destination no later than 1230am the following morning.” So obviously if you need an evening or morning or specific flight time, this option is not advisable. I will book on Priceline for my vacation in November because my days off are approved and I can fly ANY time on my travel dates.

There is a saying (and my latin fails me at the moment) “Let the Buyer Beware” To be more specific “Let the Buyer BE AWARE”

Know what you are doing and make my job slightly better.

It is rotten to deal with customers who are only hateful and profane because of their own inattention to detail.

In addition and conclusion, If priceline makes a mistake they make it good. I know of someone who refunded over $9000.00 today because of a system issue.

We are not out to take your money we are out to make money. If we screw up, we fix it.

Thank You

You can try to see them in court but the contract page is ironclad. I have seen many lawyers try and subsequently lose. Best of luck but you will not win.

“Special Note to DR: Ask your GM to see the information that you received when you became partners of Priceline, I GUARANTEE that it says ” all rooms are to be double occupancy with a preference for non smoking””

What does this have to do with anything, Annie? With priceline rooms we don’t have to guarantee anything. Everyone, don’t let Annie fool you. Double occupancy doesn’t mean a room with two beds. This means that two people should be able to stay in the same room. In fact every room in the hotel I work at has this accommodation. This doesn’t mean we have to guarantee a reservation with a party of five, a room with two queen beds. In fact, when a guest books off of priceline their reservation can come through as anything. It is a common occurrence for a priceline reservation with five people, to come through as a room with one bed. Then as time goes on, we will sell out of rooms with two beds and then this reservation of five is stuck with this room of only one bed. The worst part about priceline is that the hotel has no idea what type of room their guests want. In a priceline reservation, we have no idea how many people are coming and if they want one bed or two. We also don’t know if they want a smoking or a non-smoking room. If you are a priceline reservation and want a room with two beds, you should consider yourself VERY lucky if you get it. Priceline is garbage.

Im not denying that priceline states they will send you to an airport that is not in your city of destination. However, how is the user suppose to know that this can be in another state? In the case of James Layne, this meant that he had to drive from Tennessee to Georgia just to get to his destination. That is not right.

I am also not denying what you said in the second paragraph of your satement. What you stated, has nothing to do with the hotel instances I gave. My problem is that christian got a room in Boston, while trying to book it in Atlantic City.

You admits priceline makes mistates, but they dont do anything to correct it. Again, priceline made a mistake in Christian’s reservation and never gave this individual a refund. The same is with Nicole. Priceline broke its own rules and gave her a room for only one person. Then, when she complained, they promised her a refund if she would go somewhere else and pay for it herself. She did go somewhere else, but priceline went back on their promise and she was left with nothing. Furthermore, Greg Shaw was promised a refund and never received one.

Priceline.com sucks!!! BUYER BEWARE!!!!, do not book anything with these crooks! The Management won’t return calls. The word is spreading fast about the worst possible travel service they offer at the best price. People, the tickets you buy are worthless. They are not transferable, non refundable. Policy sucks. I’d like to start a class action suit against Priceline. Anyone interested? Email me please. The no refund policy is questionable. Consumers should be protected here. In anycase, I will make sure to promote Priceline.com in the worst possible way for the rest of my life!

Consumers and Priceline.com shareholders please read below:

The simple math of Priceline.com’s business model.

1 screwed customer = $1,200. (average airline ticket) X 500 = $600,000 net profit for Priceline.com

In addition to this, Priceline.com resells your unused seat as standby for major money! so add an extra $400,000.

They just profited a cool million by pissing off 500 people. Nice business eh?

I’m going to bring this to the attention of the Priceline.com shareholders meeting.

Actually, according to priceline, all what double occupancy means is a room with just a double bed. You can check the priceline’s webesite and find out for yourself. Therefore a reservation with a party of five can have a room with one double bed.

Annie, you say that priceline is not out to take your money. However, this cannot be further from the truth. If priceline isnt out to take your money, then why cant the user see the travel agenda when they book an airline reservation? THey know if they did a lot less people would would not be interested in flying to three different cities before reaching their destination. Instead all what the consumer sees is the price (which is usually less if someone books off of southwest) and thinks they are getting a good deal. In fact, priceline can even fly you past your destination and you end up having to take another flight back. The only reason priceline will not show you your itinerary is because they know it will cost them business.

Then there is the name your own price for booking hotels and airlines. The problem with this is that priceline will book a room/flight for you before you have a chance to click the confirmation button. This one of the most frequent problem in this forum about priceline. People think they are just searching for a reservation and end up booking one. Sure its the customers fault for not reading the information beforehand, but priceline knows that some people just wont read. If priceline wasnt out to take the customers money then why cant the website just let you pick your own reservation, without one being chosen for you?

Oh and Annie I didnt like it how you insulted Carey for a mistake of priceline. She put in a offer for $200 at the name your own price. Then she has one accepted for over $800! That is insane. I know priceline has the policy taht states they will accept a bid if they find one reasonable to your offer. However this doesnt mean priceline should instantly be able to bill you for over 4 times the amount of your entry.

How is it her stupidity when she put in an offer for $200 and ends up with one with $876.35? If she wanted a reservation for over $800, then she would have put that amount in.

Wow, I feel sorry for you. You must work for Priceline. Get a real job.

Annie, Do you just reply to these message and complain that people don’t read. If booking a hotel room wasn’t like the fine print of a credit card application it wouldn’t matter. Priceline blows and so do you bitch.

Just for fun, I was looking on priceline’s website for prices at the hotel I work at. Supprisingly, the priceline rate was only slightly cheaper than the rate the hotel was selling at that day. Later, I would did the same thing and found out that the hotel was selling at a rate actually CHEAPER than priceline’s rate. Therefore if someone would book a room off of priceline they would be paying more for a room that they wouldn’t be able to guarantee a room type on. Therefore there would be absolutely no reason for someone to book off of priceline. I then checked for future dates and found out that priceline was selling at a rate that was probably much higher than a rate the hotel itself was going to sell at. Didn’t priceline had a lowest price guarantee? I notice that this slogan is no longer on thier website. Maybe they were forced to take this off because it is not accurate. Never use priceline, just go through the hotel instead.

another dissatisfied customer. i’m a nursing student, and because of this i’m unable to miss class. recently my great-grandmother passed away so i looked at priceline to find a flight after i got out of class. i was trying to check the itinerary for the flight and they confirmed a flight that i cant use because i’m in the hospital. i called them immediately to let them know of this mistake, and they gave me some scripted statement that they don’t offer refunds or change flights, or change information. i’m lost money that i need for school and they are not sympathetic to there customer. i hate priceline and will never use there service again.

Thank you for your concern. But my job is just fine… I appreciate your concern and if there is nothing further I would like to thank you.

The truth is that people don’t read the line in their contract that clearly states that your reservation is non changeable and non cancelable once it is booked… sorry but if you don’t read a contract you sort of deserve what you get… like if you do not read the lease, you deserve to get screwed… sorry just read and you will be ok. and same to you joe

THE REASON YOU CANNOT SEE YOUR ITIN BEFORE YOU BOOK:

Priceline buys blocks of tickets from each of their partner airlines… these blocks include many tickets that the airline is sure they will have difficulty selling… and in order to buy these tickets priceline.com has to agree to a legally binding contract with the airline that once a ticket is booked it will not be changed cancelled or refunded… How NYOP works is that priceline throws your bid out to the airlines and they come back and tell priceline what they can give for that price… priceline then immediately books the tickets so the airlines do not change their minds… so the main point? Priceline does not know what the itinerary will be until the airlines tell us.

The same is true of hotels and rental cars… so there is the answer to the most burning issue with priceline…enjoy.

You misunderstood what I said. I know it was Calley’s failure to read the information beforehand that lead to accidentally booking an airline reservation. However, she put in a $200 bid and had one accepted for $876.35. Since, she only put in an offer of only $200 then she should be out only $200. I thought that priceline had a policy that stated that they will accept any offer that is reasonably close to that of the one that the guest entered. Yet, I could not find this when I checked priceline’s website. The only statement that I could find on their webpage that had anything to do with this instance was this statement, “If we find an airline that accepts your price, we’ll immediately purchase your tickets using the payment information you provided.” Therefore, according to this statement, priceline had NO right to give Calley a rate higher than the one she entered.

Yet, even if there is a policy on priceline’s website that states they will accept any offer that is reasonably close to the rate that the guest entered, then priceline is still partially at fault. Anybody will tell you that $876.35 is in no way reasonably close to that of $200. In fact, the amount Calley was charged is over 4.3 times the amount she entered. Therefore, by using this logic, if she would have placed in the bid of $800, then she could have been charged 3,500. Would that have been fair?

Okay, this makes somewhat sense why we cannot see the itinerary beforehand, but not for the nyop. Priceline should not immediately book tickets to an airline. If priceline wasn’t out to take someone’s money than why can’t they just let the guest just choose a price, without one being chosen for them? I’m sure people would rather have their pick of which rate to chose than to have one chosen for them before the “airlines do not change their minds.” Do you think Calley would have chosen a price of over $800? Obviously she would not have chosen a rate that would take a year to recover.

This is why the contract page exists… It clearly states “ If priceline finds an airline partner willing to accept your request, we will immediately charge your credit card to lock in your low rate.” EVERYTHING is disclosed… INCLUDING the condition that you will not be able to see your itinerary until we book it. If you are not able to fly at ANY time on your dates of travel then YOU SHOULD not name your own price for your tickets.

As for choosing the price… that is what the “shop and compare” section is for. If you want to name your own price it is VERY clear that priceline will choose the hotel, specific flight, or rental car partner.

I don’t see why this is so hard to understand… it is perfectly spelled out if you read The TERMS AND CONDITIONS. And once again, if you do not it is truly not our fault that you were unhappy with what you agreed to.

Annie

I would like to draw to the attention of all the complaintants something interesting I discovered.

Please copy paste this link and be prepared to eat crow.

http://www.connecticut.bbb….

Happy Whining

Annie

Annie,

I sent this entire blog to the Priceline Executive office. Your right, we are all a bunch of stupid idiots.

Well.. the consumer will not forgive Priceline either. Everyone please understand, if you want to hurt Priceline.. go after their food.. Don’t use their partners.. and tell them why. Priceline “partners” are much more responsive than Priceline.. Make the Priceline partners know you will not give them business until they cut the ties with the Priceline crowd. Yep.. just walk up to the counter at the airport while your waiting on a flight (you have time anyway)… Go to the Delta counter and ask for ticket prices.. get the representatives interest… and at the last possible moment, ask if they work reservations through Priceline.. (they will say yes) … then say, oh sorry.. and just walk away. If nothing else it will make you feel better!! I have written MANY letters to the major Pricline partners.. you would be surprised at the response. They do understand!!!

What are you bragging about? It said that there are a number of compaints that the guests were still dissatisfied.

Again, this is not my point. I know that is is the guest’s fault for not reading the material. However, Priceline knows that some guests simply will not read the information beforehand and they will accidentally book a reservation. The web site is set up the same way as the other internet travel sites, so it gives the impression that the guests are just searching for a room/flight. If priceline wasnt out to take someone’s money, they would do away with this so nobody wouldnt make this mistake again.

You quoted this statement from priceline’s website: “If priceline finds an airline partner willing to accept your request, we will immediately charge your credit card to lock in your low rate.” If this is true, then why was Calley charged over $800 when she put in the bid of only $200? Although I didnt exactly look very hard, I couldnt find anywhere on priceline’s webpage that states they would automatically book you a reservation if a airline finds any reasonable offer to your bid. Therefore, Priceline has NO right to book a rate that is higher than somone’s bid. But even if it does state this, then priceline should still not have booked her at such a high rate as it was nowhere near her bid.

That even the BETTER BUSINESS BUREAU advised that you should READ the terms and conditions and that Priceline.com has disclosed it’s no changes, cancellations, transfers, or refunds to the BBB and they APPROVE priceline’s method of business. The reason customer’s are dissatisfied is that even their LAWYERS cannot dispute the legality of the contract page.

Again,

Happy Whining!

:-)

Thanks, they will appreciate my educating the inattentive masses.

Appreciate the Raise Tony!

More money in MY pocket!

My guess is that instead of the Back button she may have hit the Buy button on a counteroffer. She got stuck bc she hit the wrong button.

Let me say this, I have never used Priceline, but if you Annie think you are in someway helping Priceline’s reputation, you are sadly mistaken. The comments you have made and the way you have made them make me wonder what you are thinking. A customer service representative should know that the key to getting unhappy clients happy is to deal with them NICELY and POLITELY. None of which I see here. Even if they are the one who screwed up, even if you can’t really do anything to help them. Pretty much telling them they are stupid or idiots and that its there own fault they are in trouble is the worst possible thing to do. Listen to them, let them know you understand their frustrations, apologize that they have had this trouble, then bump them up the ladder if you can’t get them calmed down. If you are already at the top of the ladder, then you should have been aware of what you would be dealing with and if you didn’t want to deal with it you shouldn’t of taken the job.

If you don’t like dealing with unhappy customers, then get out of customer service sweetheart, because there will always be more than enough complaints to go around. I’m wondering why someone hasn’t brought to Priceline’s attention the comments you have made about the customers on this blog. I’m sure some of the higher ups wouldn’t approve. I know my boss would have me fired in a heart beat for making such rude and disrespectult comments about my clients.

Annie you need to grow up.

Congratulations and I am happy to further your telephone answering career. Never fear, the democrats are working to kick you up to $7.25 soon anyway. Ring, ring, ring… hello, beep.

I think that is unlikely since the two buttons are nowhere near each other. It would be difficult for someone to get the two confused. You admitted yourself that priceline makes mistakes and I think this is one of those times.

I understand all of your frustrations with priceline and agree that something must be done! I purchased a ticket completely aware of all of the agreements you had to make. yet when I got to the conformation page they had the incorrect last name on the ticket. It wasnt what i entered thats for sure. Again I got there run around but they were willing to correct the name for a fee. Unacceptable that was not the name I entered and I have the history on my computer to prove it. They then sent me a copy of the “AGREEMENT I INITIALED” not only did it have the incorrect name it wasnt even my initials, and again I have the actual page I initialed in my browser. They refused to help me what so ever, I even had one “customer rep” tell me that I was mis informed and that not even for a fee would they correct it. Umm hello I have the emails from Priceline offering it. I finally got it arranged through the airline themselves they put a note on the reservation explaining the mishap surprise for free and I was told there would be no problems. I then recieve an email from priceline telling me they cancelled my reservation. UM hello I thought you had a no cancellation policy? I never asked for it to be cancelled I asked for the name to be corrected. I then called priceline to make sure I would at least get a refund. I was told yes minus the processing fee surprise surprise. They will not be getting paid by my CC that is for sure. I have since emailed them to give me written documentation that they agreed to refund me my money minus the processing fee guess what no reply as of yet. This company is nothing but a scam artist in disguise and needs to be shut down period.

Thank you for your consideration. I knew what I was getting into and as much as I have tried to be polite to customers, their blaming me and attacking me personally with comments I cannot mention here, is what has made me so bitter.

It never ceases to amaze me how deeply angry people get when they do not read. I cannot tell you how many times I have heard “ Are you telling me I should have read the fine print? Who ever reads that anyway? And since I didn’t read it I shouldn’t have to abide by it!” and that is all the customer will insist upon.

Another thing, customer service is a great profession until a few morons come on the phone and the first words out of their mouths are expletives that I don’t even use in the privacy of my own home.

As for someone sending this to the higher ups in my company… someone did, and it was decided that the opinions of one of their employees, who happened to be CORRECT in the advisement of policy, was not grounds to change the business model or to take punitive action against that employee. What a person does outside of work is strictly their own business…

I apologize if my bitterness or my knowledge of company policy has in anyway offended the people who have called me expletives that sometimes send ME home in tears.

Hahahaha… good one Tony… I make more than minimum wage. And priceline received your information… they did not feel that my actions outside the workplace and my personal opinion warranted any punitive or even noteworthy action.

I was merely advised to be less insulting and more informative. So I will forgive some of the expletive comments made to or about me and will simply thank you for bringing your dissatisfaction to priceline.

Thank You

Your Feedback has been noted.

Just so you know, the rates that priceline puts through on the website are actually loaded by central reservations. Your hotel’s central tells priceline what rate to load for each night… also aaa discounts and other little loyalty program issues do not apply to priceline. just some food for thought

Priceline is NOT the cheapest, in the past priceline was great for me, so i of course booked again and then went to see how much i saved…. BAM Priceline charged MORE than if i booked direct with the hotel, and i DID NOT name my price, this was the price priceline claimed they arranged and was a savings of some percentage. I called and they “Price Match Guaranteed” and matched the hotel price but they still added on all kinds of fees making it cost more than the if i booked directly. My own fault for not checking with the hotel first, but will certainly be the last time i use priceline. - Matt

P.S. I tried to name my own price, and when i named a price ($1 less than what the hotel direct price ended up being” they said that i would have to bid AT LEAST $17 more, when they of course offered a price on thier site listing for $8 more, so they tried to trick me into paying $9 more than they offered without naming a price. Good luck!

At first some years back I also used to use priceline a lot for air tickets. However, last time I used priceline I made a bid for an airplane ticket to try to get the best deal I could get; however,I got the worst flight with a stop each way and very bad flight times. Even though they had listed better flights with one-stop for one-way and non-stop for the return flight for the same price I bid for. Their contract says that they search for non-stop flights first but that’s not true. I complained that they gave me the worst flight but they were very unfriendly.

This is what I mean, you are asked to initial and review a contract that states that you agree to up to one connection each way and that your flight would depart anywhere between 6am and 10pm arriving at your destination no later than 1230am the following day. Priceline booked the flight that the airlines were willing to accept for your price. I apologize if the agents seemed unfriendly, but this is a call they get constantly.

I am sorry about your luck however.

Just keep in mind to carefully read a contract before you press buy.

Annie

Wal-mart is a rip-off, to. I went in their an bought a tube of toothpaste. I used it to brush my tooth, then found out it was speermint. I wanted wintergreen. I went in to get my munny back. They wouldn’t give it back! I’m never going bakk in their again!

Ha! What part of, “Once you click “Buy My Hotel Room”, priceline will look for a hotel to match your offer. If we accept your offer, we’ll immediately charge the credit card you provide to us. Please note, you will not be provided with a list of hotel options. Please remember, once you click “Buy My Hotel Room” your request can not be changed, cancelled, or transferred and refunds are not allowed. If we can’t accept your offer, your credit card will not be charged,” do you not understand?

By the way, I booked a room through Priceline to attend an event. The event was cancelled. I didn’t call Priceline to demand my money back. I called the hotel to tell them I would not be using the room, so they could resell it. I knew I wouldn’t get my money back because I read the agreement.

You are misleading everyone again. The hotel does have to set a rate with priceline, but this is not what the customer sees on the webpage. The final rate is the amount of the hotel’s price AND priceline’s price. I had a guest tell me that they paid over $50 for a room in which the hotel received only $26 on. The rest was going to priceline and taxes.

In fact, priceline keeps faxing my hotel a list of “missed opportunities” in which the guest chose not to book our hotel because it was too expansive. So what they want is my hotel to lower our rates while their’s remain the same.

I was aware that discount programs do not apply to priceline. It is funny when someone comes to the front desk and ask if they can use their aaa card for a lower rate.

Dearest Annie, If your company doesn’t realize that people make mistakes and that plans change then they are just another heartless corporation. Those of us who do read are capable of learning from our mistakes and simply will not use their services again. If they go under I wish that you find a better job where you don’t have to defend the worst business ethics I’ve run across. I will say I imagine your job must be quite stressful and probably not worth whatever they pay you. I hope your health doesn’t begin to fail as many who work in such an enviroment eventually does. I also hope that your social life doesn’t either I know if I were having the most wonderful conversation with a woman and she told me she worked for priceline that would certainly dampen my spirits after all even a conversation with a mortician would be easier after all it is good honest work. If your ever interested in a course in ethics or social skills respondto this thread and I’ll suggest some decent places. My best advice is find a better company you will be happier if you don’t have to defend their dishonesty.

As Individual consumers their is not much any one of us can do when dealing with the behemoth priceline but if you remind their associates and business partners that you will no longer be using their services because of their affilation with priceline regardless of how much you appreciate their services it does have an effect so write the airlines,car rentals, hotels,credit card and cruiseline companies explain that while they continue to partner with priceline you will choose their competitors then it may have an effect remember they have more muscle and usually will begin to respond to many complaints. Also wether the BBB or your Attorney General can settle your individual complaint or not they will consider the volume of complaints and reinvestigate a business. In addition write your congressmen and congresswomen they have been known to respond to these things when enough constituents become involved.

Annie I have been scolling down and reading your posts and your proud of this? It truly baffles me that you like the fact that so many are dissatisfied! Why are you taking such great pleasure in others misery regardless of wether you feel they deserve it or not over reading a simple website. Do you feel they have committed some horrific crime against humanity and deserve what they get. It saddens me when someone takes such delight in making others miserable but it doubles when they feel the must Shout I told you so. Personally I would eventually examine my motives and wonder why. But then again I try to treat others as I would like to be treated. When I can I try not to add insult to injury and do no harm unless absolutely nessesary.

John while I commend you on your good dental hygiene your example is far too simplistic for many of the complaints here most really don’t have to do with the simple task of reading but with the complexities and unpredictabilities of life adding the task of travel on a limited budget when a loved one is sick or dying and it is down right absurd. I wouldn’t wish a situation like this on you regardless of your insensitivity but if it happens to you may you find comfort solace and perhaps customer service that will help you out in your time of need. Believe it or not these situations can be devestating unless you have anti-social personality which god forbid you don’t.

OMG the same thing just happened to me. NO WHERE I REPEAT no where does it says that you cant compare a listing of hotels. I wanted to book a trip to Vegas for me and my mom so i figured Priceline was the best thing. Oh boy was i wrong. I got a crap ass hotel less star rating then i wanted and its not even on the strip. Those dumb idiots at priceline keep telling u no they dont even hear your complaints. They are like robots who just keep reading the same lines over and over I WILL NEVER AGAIN DEAL WITH PRICELINE!!!!!

It’s not the fact that we can’t read, but it is the fact that Priceline feels that they can just give you whatever they want without any repercussions. I do not know happened once I hit the submit button, but they gave me a hotel that was no where near the area I selected. I called within 5 minutes to tell them this and they told me there was nothing they could do and hung up on me. I thought maybe it was me and I thought if it is my mistake then I have to live with that, even though I was sure it wasn’t. After reading all of these postings I now realize I am not the only one that this has happened to.

I do realize that it seems unfair that priceline can book you in whatever they want, but in this forum somewhere I have explained how this works for all products. The service is rendered to help people save money by allowing all the partners to take the lowest they can. Please see the other reply where I have posted the procedure.

I’m sorry you feel that the business practices are unfair, but we are members in good standing of the better business bureau, also see another post in this thread.

Yours,

Annie Nomuss

Thank you for your concern. Yes my position is quite stressful, and I appreciate your understanding. But I don’t feel bad working for priceline. I will NEVER work for a company whose business practices I question. I have examined our practices and taken copies of the contract to the family lawyer. He advised me that the contract is ironclad and quite fair. He was also of the opinion that if anyone actually READ the whole thing, they would probably not use priceline. I agree that the contract does not allow for changes in plans or human frailty, but then again, neither do most leases or mortgages.

Travel is a large expense and should be taken seriously, and most consider it an investment.

I appreciate your advice, but as soon as everything else works out, I will no longer be working for priceline.

Please do feel free to email me: [email protected]

Yours,

Annie Nomuss

I am proud of my work, I cannot tell you how many customers I ACTUALLY help within one day’s time. I don’t like to add insult to injury but by the same token I don’t appreciate people bashing a company over their own inattention to detail. I have been a dissatisfied customer, but I dealt directly with the company, and if they could prove to me that I was at fault, I let it go and chalked it up to experience.

Places like this that are created merely for bashing of a company that is just making a living are the reason I get so frustrated.

If you messed up, own up and take it. We all do, and we all move on.

This is like constantly posting that you are still mad at your high school sweetheart for dumping you at the prom eight years ago.

I’m going to deviate from my revamped style and retaliate in your own language: GET OVER IT!!!

Yours,

Annie Nomuss

Thank you for being honest. I appreciate your backing me up even if you didn’t know you were doing so.

*shakes your hand*

Yours,

Annie Nomuss

Places like this that are created merely for bashing of a company that is just making a living are the reason I get so frustrated.

Places “like this” weren’t created for bashing your company. I aired a grievance and others have followed suit. The fact that you are a lone voice in defense of priceline here should perhaps give you pause.

Priceline DOES provide for certain unexpected issues.

They are as follows: Illness: documented and verified with the doctor.

Death: with a death certificate or verified funeral home information

Military duty: with either official orders or verified base information

Jury duty: with a fax or phone verified summons.

Priceline understands that sometimes things happen, but YOU MUST BE ABLE TO HAVE YOUR INFORMATION VERIFIED!!!

We aren’t COMPLETELY heartless.

Yours,

Annie Nomuss

I would agree in most circumstances, however, most people don’t bother to promote something they have had success with. EVERYONE however, feels the need to complain when something goes wrong.

With deference to the fact that this is YOUR board, if you would like me to stop posting I will.

I am not the ONLY one though, there are a couple, maybe three others here who have defended priceline.

Awaiting your decision,

Annie Nomuss

You’re welcome to continue commenting as you see fit, though your demeanor and choice of words does not serve your cause very well.

Agreed, I do sometimes lose it and act less than professional. My apologies for some of my comments, especially toward the beginning.

Thank you for understanding my postion, I have tried to curb my sharp tongue and act civil while still trying to prove my point.

Rest assured, all will be polite and professional from here on in.

Yours,

Annie Nomuss

I apologize and it is not my intention to mislead. I said your CENTRAL RESERVATIONS transmits the price to be charged per night to priceline. It IS possible for the guest to pay 50.00 for a room you only make 26.00 on, but that is how CENTRAL loads the information. You may want to look into Pegasus, where CENTRAL loads the prices for all of their third parties. And you are correct, the price the customer sees does not include taxes and fees… but that again is disclosed on the contract page.

I was not aware of the “missed opportunities” you are receiving… Your hotel may be getting asked to lower rates in accordance with season, et cetera.

Please do forward any other information.

Annie,

I am SO sick of reading about how all these customers don’t know how to read! Do you actually believe all of the problems mentioned on this site was because of people not reading? Sure, some may have been clicking too fast, or getting “click-fused”, but the majority of people read very carefully so they DON’T have problems with booking travel plans. Do you think we like being treated rudely, hungup on when calling Priceline?

Now on to my current Priceline nightmare… (1) 3/18/2007 Booked airfare and car for 5/11/2007. Was accepted, everything great. (2) 4/21/2007 Got e-mail from PRICELINE saying this… “ Your airline has made change(s) to your flight itinerary. Please click on the link below for your new itinerary:

cut and paste the link below..”. I clicked the link and it brought me to this page… “IMPORTANT - Rental Car Unavailable Availability changes all the time and we were unfortunately unable to book a Rental Car when we purchased your airline tickets. Your payment method has not been charged for a Rental Car. Please click here to see additional Rental Car options.”

Now, Annie… If you can read, doesn’t this say the car was NOT BOOKED and NOT CHARGED??? It sure seemes like that to me. So on to (3) which is my stupidity for trusting Priceline and re-booking another car. And guess what? Now I’m being charged for two cars during the same 10 day trip!

Way to go Priceline! But when calling priceline to explain, I was given the line about policy crap, and I must’ve mis-clicked or re-booked too soon. But I don’t think over 1 months time is “too soon”. They weren’t even interested in seeing the e-mails I got from them saying the car was not booked.

Priceline! It’s time to loosen you policy strings! Listen to your customers, and their problems!

My .02… YEAH! THAT FELT GOOD!

I have just submitted my issue to BBB and will get back to this thread to give an update. I did read and was careful. Usually BBB has been good for unusual issues. I’ll see how the priceline issue goes–(see my issue above described by paul.) The comment form bill b above about contacting the people who sub to priceline such as airlines, BBB, Attorney Generals and politicians is very good advice. It has worked with other businesses and I think it could here also.

The only scary thing is… in a competitive world sometimes you get what you pay for. If it’s cheap…you are gambling on getting crap. But priceline worked before very well and was worth it. I just wish they allowed their customer service to look into issues. I think the complaints against the company would be a lot less. thanks bill

wow what a beotch

Thanks for all this info. I was thinking on using Priceline and now I am NOT!!! Thanks.

As for you Annie all I have to say is “the end is inherent in the means”. Priceline can continue to cheat people but ultimately Priceline’s Annies will answer for working for a company that defrauds people. You will answer to God. Some day when you least expect it you will have a problem or illness or mishap and you will suffer. If you wonder why you are suffering come back to this blog and read what you told people who obviously have more integrity and character than you. I would rather be a moron than be someone who has no integrity.

Priceline took my money and said they reserved a compact car at Alamo. When I got to Alamo they checked me in asked me if I wanted an upgrade and I said no, I need a compact car because I am traveling from Oregon to Ohio to see a medical specialist. Not once did Alamo or Priceline tell me there were no compact cars available. alamo sends me to the parking lot and there are no compacts. I ask them where the compacts are and they say just pick any car. I say no I need a compact for the gas mileage. they give me a KIA Rondo they say gets better mileage.

I am running errands and look at the gas gauge and it is already down a quarter tank. I go home and look up the gas mileage rating and the Kia only gets 23 miles to the gallon versus 37 miles for the Aveo.

Priceline said I cannot get a refund. I was not asking for a refund. I was asking them to call Alamo and fix the problem. Priceline tells me it is my fault I should not have taken the car. What would you do under duress. I have a mobility disorder, I either drive and park in the disabled parking zone or use my power wheelchair. The person that took me to Alamo left for work and I was stranded without a car and no way to get home, plus I have a rt of almost 5000 miles to make.

It is fraud to have a person pay money for something that does not exist. I relied on the fact that Priceline was being truthful when they said they reserved a compact car.

Yes you can sue Priceline if you are willing to take the time. Unless Priceline and Alamo straighten out this mess, I will sue.

Don’t believe Annie’s hype. Contact the BBB and follow through. The BBB will decide if Priceline made a reasonable effort. As for BBB good standing here’s the statistics

Customer Experience

This location is the headquarters location for this company.

When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.

The Bureau processed a total of 1195 complaints about this company in the last 36 months, our standard reporting period. Of the total of 1195 complaints closed in 36 months, 441 were closed in the last year.

Advertising Issues BBB Definition:

Advertising Issues - Complaints in this category generally include one or more of the following issues:

print or electronic media advertised claims or practices misrepresent the service or product offer

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

27 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB. 113 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. 7 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

37 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 6 - BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied. 10 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Contract Issues BBB Definition:

Contract Issues - Complaints in this category generally include one or more of the following issues:

failure to honor contract or agreement work performed without authorization invalid contract

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

7 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB. 24 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

11 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 12 - BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied. 14 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Billing or Collection Issues BBB Definition:

Billing or Collection Issues - Complaints in this category generally include one or more of the following issues:

billing errors unauthorized charges questionable collection practices

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

7 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB. 1 - Company offered a partial (less than 100%) settlement which the consumer accepted. 60 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

23 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 14 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint. 3 - BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.

Sales Practice Issues BBB Definition:

Sales Practice Issues - Complaints in this category generally include one or more of the following issues:

alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service high pressure sales practices failure to disclose key conditions of the offer verbal representations not consistent with written contractual terms or agreements

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

27 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB. 283 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. 3 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

108 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 14 - BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied. 40 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Delivery Issues BBB Definition:

Delivery Issues - Complaints in this category generally include one or more of the following issues:

delayed delivery of ordered merchandise

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

7 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 2 - BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied. 3 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Repair Issues BBB Definition:

Repair Issues - Complaints in this category generally include one or more of the following issues:

incorrect diagnosis of a problem delay in completion of repair inferior workmanship

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Service Issues BBB Definition:

Service Issues - Complaints in this category generally include one or more of the following issues:

claims of alleged delay in completing service failure to provide promised service inferior quality of provided service damaged merchandise as a result of delivery service

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

4 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB. 2 - Company offered a partial (less than 100%) settlement which the consumer accepted. 38 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. 3 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

11 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 7 - BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied. 4 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Customer Service Issues BBB Definition:

Service Issues - Complaints in this category generally include one or more of the following issues:

claims of alleged delay in completing service failure to provide promised service inferior quality of provided service damaged merchandise as a result of delivery service

BBB Definition:

Customer Service Issues - Complaints in this category generally include one or more of the following issues:

unsatisfactory customer service including personnel’s failure to provide assistance in a timely manner failure to address or respond to customer dissatisfaction unavailability for customer support inappropriate behavior or attitude exhibited by company staff

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

6 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB. 2 - Company offered a partial (less than 100%) settlement which the consumer accepted. 21 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

6 - BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied. 18 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint. 2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Guarantee or Warranty Issues BBB Definition:

Guarantee or Warranty Issues - Complaints in this category generally include one or more of the following issues:

failure to honor the terms regarding guarantees or warranties

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

2 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB. 6 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 4 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint. 1 - BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.

Product Issues BBB Definition:

Product Issues - Complaints in this category generally include one or more of the following issues:

product does not meet the expectations of the complainant defective merchandise

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

4 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB. 7 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

10 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 5 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint. 1 - BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.

Refund or Exchange Issues BBB Definition:

Refund or Exchange Issues - Complaints in this category generally include one or more of the following issues:

failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

26 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB. 1 - Complaint was settled through BBB mediation BBB Definition:

mediation - http://www.dr.bbb.org/ComSe…

. 1 - Company offered a partial (less than 100%) settlement which the consumer accepted. 54 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

36 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 32 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint. 6 - BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied. 1 - Company agreed to arbitration BBB Definition:

arbitration - http://www.dr.bbb.org/ComSe…

in accordance with their BBB agreement, but the consumer declined.

Issue Not Defined Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

I work at Budget Rent a Car and they are constantly doing this same thing to people. EVERYONE who books through priceline.com will have atleast 3 reservations… 2 canceled and 1 valid. They change the information over and over.

Annie, don’t take the people serrious. I also work in Customer Service; if someone is attacking, they are attacking the company. You are just the person that has to listen to them bitch.

Paul, I work at Budget and let’s just say… I know what you are talking about. You are not the first and you sadly wont be the last. I see some people who have 5 or 6 reservations paid for. On average my location rents 150 car’s a day. Out of the 150, probably 15 of them are through Priceline. I can honestly say… 50% of them are uninformed, confused or double charged. They get a great rate, don’t get me wrong… but if the customer needs to change the date or location of pick-up or even something as simple as the time, Priceline will not pay us and we are left to charge the customer.

I recommend Priceline to NOONE. I have never used them; and never want to. I see firsthand people who deal with Priceline. Not all of them can possible be idiots.

I love Priceline. I have used them for years and have stayed in the nicest hotels all over the country for next to nothing. My whole family just flew to Disney World and stayed at the Hilton on property in one of their finest suites with airfare for less than what a regular hotel room would have cost. Yes Priceline does refund your money in certain circumstances I was booked in a hotel that was absolutely filthy (they weren’t even changing their sheets between guests) and I called Priceline and they promptly booked me in a hotel near by and refunded my money. But you have to have a good reason. I read all of the above postings and they are full of people who did not read what they were buying or they changed their minds about their trip. Priceline was not at fault. I have used them over 100 times and have always come out way ahead. A Priceline fan!!

I also love Priceline. Being retired, I have used them to travel the world the last 4 years and have stayed at the nicest hotels, in the nicest rooms, for next to nothing prices. Yes, Annie is right. READ THE FINE PRINT. Don’t click anything until you’re absolutely positive what you’re bidding on or clicking on. I think Priceline is great for intelligent people, but is a nightmare for the less intelligent of our population. I also have gotten refunds with little problem. I have found that with Priceline, as well as hotel clerks, if you’re nice and polite, you usually get your request. Try it. It might actually work.

any IDIOT knows you NEVER use the fucking BACK button when conducting real-time FINANCIAL transactions onlince. JESUS CHRIST YOU PEOPLE ARE STUPID. And learn to fuckin WRITE to, did any of you even graduate HIGH SCHOOL? I went out there, very clear, very precise: complete the transaction and your money is gone. period. I don’t have a problem with that, but thyen I’m not RETARDED!!!!

My kids were recently stranded in Seattle for more than 48 hours because the airlines changed the scheduled flight and Priceline could not prove that they notified me of the change. The result was that my kids were five minutes late for check in and the airline would not allow them to board even though the flight was not scheduled to leave for another 30 minutes. When I asked the Priceline corporate offices for help in providing the documents they said they sent me notifying me of the change, they indicated they did not retain copies of email notifications. When I inquired further for clarification, I received the following curt reply:

Dear Mr. Burman,

Our records indicate that we have previously advised you of our policies regarding your reservation.

We wish we could provide the answers you are looking for; however, these policies are directly tied to contractual agreements with our travel partners. This in turn allows us to continue to offer competitive pricing and subsequent savings to our customers.

We are truly unable to assist you further in this matter. Please do not expect a response to further correspondence on this issue.

Sincerely,

Ryan Phillabaum Executive Offices

How’s that for customer service? I already answered you, I told you I couldn’t help you so don’t bother us anymore.!!!!!!!!!!!!

SUCCESS STORY! I have used priceline several times before. I once booked a plane ticket I couldn’t use at the last minute - but did not seek a refund, recognizing it was my own error, and it was too late for priceline to get their money back.

However, I recently booked a hotel for three nights - which I found out two days later (two months before the hotel reservation) I would not be able to use. When reading online, I became angry that they would not offer a refund, even with 2-months notice. I filed a complaint with the Better Business Bureau.

I’m glad to say my complaint was quickly followed up with by a Katie from priceline. She was very helpful, and explained that some situations, like this, could be seen as an exception. I was offered a full refund, minus a service fee of one-night’s stay. If I rebook for the correct dates through priceline, I will be refunded completely, short of a $25 fee.

I am immensely happy, and feel that this is a fair outcome.

Also - I informed Katie of this very web page, just in case the rude, demeaning tone of a suppoed “employee” was not previously reported to them. Annie Nomuss’ posts have been offensive, and I informed her that Annie was making priceline look very bad.

This Annie chick doesn’t even work for Priceline. She is a sociopath who gets her kicks ticking people off by arguing. Ignore her!!

Wow… I’m glad to hear I’m not the only one having a problem with priceline. I booked a trip to Vegas last Friday and tried to cancel the next day b/c of family problems and it’s like they wouldn’t even hear me. They wanted documentation from a hospital in order to cancel the room reservations. I JUST booked the damn trip the day before the charges were still pending on my credit card and they’re still pending 3 days later and still, they won’t cancel the trip even though I was willing to book a new trip for a couple of months after.

Pricelines customer service is the worst I have ever come across. They pretty much tell you, “sorry there’s nothing we can do for you.” and then I asked them advice on “how do you expect me to get authorization for a person in a psychatric unit.” and he responds by saying “Is there anything else I can help you with?” I said “YES, you didnt’ answer my question” His Response “Sorry Ma’am I can’t tell you how you’re supposed to do that” WOW THANKS for the help. So, now, it’s like I’m being forced to go on this trip just so I don’t get robbed!!!

So, my advice to anyone going to use priceline, DON’T!!! Unless you’re the type of person who thinks nothing ever goes wrong and there’s no possible way of an emergency ever happening. So if you’re Nieve, go right ahead and use priceline. Go ahead, be my guest!!

I’ll probably end up going on this trip now; so I don’t lose the $$$ and I’ll probably be back on here complaining about the rest of the trip…..

I have been such a loyal customer of Priceline for a long time, putting up with their highly restrictive policies and lack of service when you need it. but recently I really got screwed with no recourse. Oh their customer service was a lesson in how not to deal with deal with customers. i must have told my story to over a hundred people who are unlikely ever to try priceline based on my experience.

I booked my travel for 5 nights at a hotel in St. louis, MO. My flight was delayed, canceled and then I managed to get on a different flight. this time I was stuck inside the plane for several hours. It was unforunate thatI had to get out of the plance because the connecting flight from Charlotte had already departed to St. Louis. I went back home and toook a flight the next afternoon.

I tried to check into Springfield Suites in St. Louis. They told me that they had to call Priceline. Once they talked to Priceline my entire booking for 5 nights was canceled by Priceline. I talked to their Customer Service Agent - who shouted at me and was downright nasty. She then abruptly hung up the phone and I was left with nothing. I cdould understand losing the first night because I could not show up. But eating my money for 5 nights is unpardonable. the Springhill Suites people told me that Priceline keeps the money. I don’t care what Priceline says - their approach is screw the customer.

I will do everything in my power as a frequent traveler to educate people on the dangers of working with Priceline - you will everntually lose and whatever gains one might have occasionally will disappear in one trip because of something that happens outside your control.

Hotwire is defintely a better choice - they will work with you.

Cheating me out of my money and not making any attempts to help me is not the American way. It certainly is Priceline’s way. So folks, take it from an experienced traveler, you will lose if you use Priceline. Perhaps my experience will not hurt Priceline today. Give me enough time and I will do my utmost to spread the word. Aloready my words have reached thousands of Indian Americans and I shall continue patiently working my through the many contacts i have with organizations and associations to let every know of my expriences.

Boy, am I discouraged. I have used priceline for years and this is the first time I ever had a problem with them. I have been dealing with the customer service department for a month now, trying to get a refund on a ticket they said was not available. I tried to bid on an airline ticket for several days with no success, I could not get the price I wanted to pay, and they were offering a direct booking price (lowest cost fare)for $224.00, I decided what the heck and attempted to purchase it at the lowest fare. After I enter my information and initialed for the purchase I received an edit message saying the flights were not available at that price and to try again. I tried 3 more combination of in/outbound flight and still could not get the rate they advertised. It actually said your card will not be charged please try again. I gave up and went ahead and booked with another carrier (the flight was for the next day) while on vacation I noticed my credit card balance was off, so I checked online only to see that Priceline did book the flight and deducted the fare from my account. I checked my email and sure enough there was a confirmation. I immediately called and they said the ticket was used and that I was not entitiled to a refund. They suggested I call the airline. The airline said they couldn’t do anything… no credit no refund nothing and they referred me back to Priceline. This went on for two days of back and forth calling, I got disconnected twice and advised I’d be called back only to get and email saying they could not do anything. It would be different if I booked the flight and had to change for a personal reason, but I never officially got a booked flight, at least that I knew about, maybe then I could accept a NO REFUND POLICY. Like I wanted to pay a higher fare to book with someone else. The airlines finally said there was nothing I could do and if Priceline wanted to help me they would have to contact the airlines and work it out, there systems conflict. Priceline would have to call to verify that I never took the flight. I called back priceline and explained again. The airline reports a “no show” as a “used ticket” in the priceline system and Priceline said I could not be refunded on a used ticket. Well I finally reached a gentlemen who was very helpful and understanding, he believed it was an system error and that he would refund my ticket and I should see a credit in 10-12 days. The reservation and all the bid history was deleted from my priceline account, the phone system even said a refund was being processed and to try back in 5-10 days. After 20+ days I called and they confirmed a refund was processed but they could not tell why it had not showed up yet, she advised me she would contact me in 5 days to verify everything. The same day I got 2 emails, one said the refund was good to go, the other saying the ticket was used and I could not get a refund. So I called back again today and it started all over again. And someone will call me back, I was about ready to lose it. I also responded to the email staff, who blew me off saying I took the flight (because it was a used ticket) and want a refund too. I had to ask do you people communicate with each other? Do you even care that you took my money and I got nothing in return. I wanted to use the company and wanted to pay the fare but they said I couldn’t and booked it anyway. What’s a personto do? I have to ask were the customer service is, but after reading all of this I must beleive it does not exist and my money is good as gone.

After reading this forum, I have emailed everyone I know and provided them with a link to this site. I have asked them to STOP using priceline. Some of these stories are down right wrong. I only lost $225 bucks, but it’s still my hard earned money. Any class action lawyers can feel free to contact me. I saved all my correspondances with the company regarding this issue.

Put in a complaint with the Better Business Bureau. It’s easy to do online - and they move quickly when that happens!

I purchased a roundtrip ticket from Priceline.com for a flight from Buffalo, NY to Skojpe, Macedonia. The return flight had me flying from Skojpe to Rome, via Macedonia Airlines, at 7am local time and arriving in Rome at 9am. I had a 1:30pm flight from Rome to Newark NJ, via Air Atlanta. I was to take a shuttle from Newark Airport to JFK Airport for a Delta flight to Buffalo, NY.

While in Macedonia, I learned that Macedonia Airlines did not have a 7am flight to Rome. Their first flight was not until 2pm. I went to there coroprate offices in Skopje and got documentation of this to present to priceline on my return. I was forced to overnight in Rome and take a flight the next day. Upon returning to the States, I contacted priceline (aftering waiting on hold for 25 minutes) and after explaning everything, was told that there was nothing they could do for me. In continued discussion, there customer service representative became ruder and shorter. I refused to accept this answer as they were responsible for selling me a ticket for a flight that did not exist and I expect repayment for food and lodging costs which came to almost $200.00. My efforts to reclaim this is not over.

PRICELINE SUCKS is an understatement. I’ll never do business with this company again and I suggest, if your reading this, that you stay away also.

One thing though, and any traveller knows, airlines are constantly changing their schedules. Even the airlines will tell you to call 24 hours in advance of your flight to verify your reservation. This is called “reconfirming”. In Priceline’s defense, we receive over 3000 schedule changes from the airlines daily and do our very best to accomodate our customers with phone calls and emails begging their attention and input. In priceline’s detriment: We DO have over 3000 of these hit a day, and with volume like that, some do fall into the cracks. I hate that this happens, but priceline is not at fault for the schedule changes. We own no airlines and we own no planes, therefore, we are unable to change any schedules re those things. Priceline is the middle man, most reservations booked with us are pure retail. This is where the passenger is billed for the flight directly by the airline. In a case such as this, we are the middleman, we only get around 75% of the ACTUAL information from both sides.

Just a note to let you know, reconfirm your flight 24 hours prior to departure directly with the airline you are flying.

Yours,

Annie Nomuss

http://www.komotv.com/news/…

This link gives some TRUE insight into working around the name your own price system for hotels.

I apologize for your situation. There are times when rental car companies sell out of certain car types, they then offer free upgrades. In your situation this was not an acceptable alternative.

I apologize for the inconvenience, but there is nothing we can do in a situation such as that.

As for your other comments, I choose not to dignify them with a response.

Yours,

Annie Nomuss

I’m sorry to disappoint you, but I do work for priceline. I cannot convince you, but don’t you think it’s apparent from how much I know that I must know somewhat what I am talking about?

Think of it, how else would I know all of the exceptions to the rules, and how else would I know all of the inner workings.

I apologize once again to disappoint.

Yours,

Annie Nomuss

Actually the “cooling off” period does not apply to travel contracts. I am sorry but the contract is just that. Best of luck though.

Yours,

Annie Nomuss

You have to think though, if every business figured that 25% of their orders would result in returns, then they would only stock 75% of their predictions. Accidentally booking a reservation is like accidentally buying anything else online. Most of the time if you need to return something purchased online then you are charged the shipping so the company does not lose that money. When you enter a contract with a reservation of whatever type from priceline, we are contractually obligated by the partner (airline, hotel etc) to maintain that reservation. If we have to cancel a reservation, WE are charged by the Partner for cancelling, unless we can provide proof that it meets one of the circumstances for which cancellations are permitted.

It’s like ordering 3 dozen cupcakes at the bakery, then realizing you wanted cookies instead. They have already set aside the time and labor to make those cupcakes, your changing your mind changes their dynamic for that day. Even within minutes of ordering. I made a deposit with a photographer for my wedding in July, I decided to have a family friend do my pictures. I was unable to get even a portion of the deposit back as I had already booked the services and was now going back on that.

The same applies here. I am sorry, but accounting for human frailty is very rarely in any business model. If you find one kindly let me know. I will stand humbly corrected.

Yours,

Annie Nomuss

Not trying to start shit or anything, but I used Priceline for the first time last month to book a couple flights to Pittsburgh. I have to say they gave me no troubles whatsoever and booked the exact flights I wanted to use. I got a little paranoid about it reading sites like this one, but everything turned out all right. I think if you take some time before booking the first thing that pops up, everything will be okay.

DON’T USE PRICELINE OR YOU’LL BE SORRY, VERY SORRY!

Well I just got taken by Priceline, to the tune of $914. I was trying to compare rates between different vendors, including Expedia and Travelocity, as well as direct reservations with airlines. Next thing I know, I’m booked on flights I wasn’t even considering! Me, my wife and our 2-year old. So instead of an overnight non-stop flight, we end up with an unplanned layover with flight change, and end up arriving a 1:36 A.M.! In Detroit!! Where I’ve never been before, not familiar with, and don’t want to take a wrong turn at 2:30 in the morning.

Much to my dismay I realized that we’re booked on the wrong flight and I called the customer service number–immediately, within 5 minutes. Only to be given the same song and dance routine stated in the previous comments. Everything is non-refundable, non-transferable, and non-changeable. Blah, blah blah. “Did I initial the page? Yes I did. “Then you agreed to the terms” NO I DID NOT, BECAUSE I WAS IN NO WAY WHATSOEVER ATTEMPTING TO, OR WANTING TO, BOOK THIS FLIGHT. “Sorry, there’s nothing we can do. Period.”

By the way, 7 years ago I booked a 2 week vacation in 3 European countries, airfare, hotels and rail, with no problems, no glitches. This was even before e-tickting was as common as today. So I don’t think it’s an inherent problem of mine to willy-nilly make scheduling mistakes. Thinking about it, the Priceline website is set up to confuse and mislead prospective users. They get you to agree to terms of taking the flight they chose for you, before you ever know what flight it is. How is this any sort of contract or agreement? Of course you say you agree, but UNLIKE any other reputable web vendor, you are locked in without a chance to confirm your request. That’s what got me. I had no idea I was at the “this is it, push the wrong button on your keyboard and you will bend over and take whatever with give you” stage. Any reputable web site will give its customers at least one more chance to confirm the itinerary. Instead, I’m potentially driving down the wrong street in Detroit in the middle of night.

Maybe I can summarize my feelings of Priceline: PRICELINE IS A NON-REPUTABLE BUSINESS! PRICELINE IS A CROCK OF SHIT! FUCK PRICELINE THEY CAN GO TO HELL!

So what are the realistic alternatives? I beg to differ with the customer dis-service rep but there was no agreement. I haven’t explored cancelling with the credit card. And having read at least one of the prior comments, I’m not so sure that I wouldn’t have to end up going against them either. I’m very closed to doing that: suing Priceline, and if necessary, the credit card company as an active accomplice in deceit, fraud, breach of contract, intentional misrepresentation, negligent misrepresentation, intentional and negligent infliction of emotional distress… If everyone took them to small claims court, their legal fees might make them a little more receptive to actually working with their customers. I mean ex-customers.

Have you ever been on a plane where a small child cried throughout the entire flight? If this should occur, I won’t be embarrased. I’ll can only surmise that our kid is sensing the displeasure his parents feel at having gotten screwed by Priceline. And I shall report to my fellow travellers that I am sorry for the disturbance, but Priceline booked us on the wrong flight and wouldn’t change. It’s not my fault, Priceline wouldn’t let me change to a more suitable flight you know, the one I thought I was actually scheduling. There’s nothing I can do, blame Priceline.

Also, in the final analysis, Priceline saved me NO MONEY. I could have booked a midnight flight myself at the same price directly with the Airline and not feel used and I’m sure have more flexibility.

Priceline SUCKS! Period!

Annie, I wanted to shoot you a note in hopes of developing a better understanding of how Priceline comes to their star ratings for hotels. A dump of a “4-star” property in Scottsdale AZ, named the Scottsdale Plaza Resort has somehow slipped beneath Priceline’s radar (in my opinion) and I’ve now suffered the unfortunate fate of getting stuck there for a 2nd time. Please spare me the indignity of calling me stupid or reading me boilerplate language about non-fundable reservations, etc – trust me, I get it.

What I don’t get however, is how this particular property has zero reviews posted after November of 2005? This is particularly puzzling in light of a conversation I had with Katie in your executive offices last spring when she suggested I write a review of my experience there. My review is still not posted, nor are the many reviews I’m certain have been provided to your company since 11/2005. A perusal of TripAdvisor or Orbitz reveals many very unflattering reviews of this property.

Adding insult to injury, I just had a conversation with Ryan Phillabaum of your organization and he did a very nice job of reading me the boilerplate language provided him during training. Yes, that was written in a sarcastic tone. Incidentally, during my conversations with Katie last spring, a partial refund was offered that I refused. It’s not about the money or the refund policy. It’s about this abomination of a 4-star property and how it cheapens the integrity of Priceline and all of its employees when you folks defend it as something it clearly is not.

If you can shed any light on how a property can be so obviously miscast as a 4-star property, please help me by explaining. I love your service and have had many a great hotel stay and car rental experience via Priceline, and will continue to utilize your application regardless.

PRICELINE IS A RIP OFF!!! DO NOT USE PRICE LINE!!! They just lost a whole family worth of customers. Plus I will verbally express my frustration with priceline’s lack of customer service. PriceLine’s customer service representative hung up on me. Who in this day and age can afford to loose customers? By the way here is their customer serive phone number in case you can not find it in their webpage. It is buried where no one will find it. Press 4 to speak to a representative. PriceLine Customer Service please call 1-800-774-2354. Don’t pay attention to the part that talks about email them if you have already paid for your reservation and are done with your travel. They ripped me off on a over charge for a car rental. Instead of using priceline just call different car rental places and offer them a lower price starting in the low teens for an economy car and middle teens for a mide level car. Call each rental place until you get the price that you desire paying for and skip the middle man PriceLine. Good luck. PRICELine are a bunch of thieves.

priceline killed my father and raped my mother

this thread has been so funny my belly hurts from laughing. You guys are MORONSSSSSSSSSSSSS. Priceline doesnt care about you people! If you ***THINK*** its a rip-off/scam..it probably is! They pay the technical team, lawyers, executive offices and members of management enough money to make you sick! I would know, as I am a member of management. No doubt Ali Q is not my name as its nobody’s business because I dont want to help any of you! The contacts are stone, the discounts are real. You want cheap airfare? YOU GET WHAT YOU PAY FOR PEOPLE. You know why priceline is still in business, because only about 10% of their customers are idiots and the other 90% are smart, priceline loving customers. Get over your losses people and just learn your lesson. Also, credit card disputes NEVER work, I work in the chargeback department, and the only people who EVER win them…are people who actually had their cards stolen. Thanks for the LOLZ

Priceline does suck. I booked two rooms on the same freakin night, both through priceline, too freakin bad on caceling. One night is going to cost me $280! Bastards.

I just got off the phone with Priceline. There is no “lowest price guarantee”. I was charged $73.75 for a room that the same hotel charges $59.99 for. Also, Priceline charges doubles the taxes that the hotel does. I was told by “Nate”, their employee that they “have to make a profit too”. Buyer beware. Priceline is a ripoff.

Simple, simple advice. Do not use them under any circumstances. I had an issue with them and was told that I put my initials in…once you put in your initials that you’ve read everything about your transaction, you are STUCK STUCK STUCK, my friend. There is no negotiating with them, so why play russian roulette with a vacation or any trip for that matter? Go the direct route and just use the hotel or airline website. SAFEST way to do business. Priceline’s main requirement for their employees is to be rude and callous and classless–who needs to deal with a company like that? Even if you save money, IT’S JUST NOT WORTH IT.

My correspondence with priceline customer service:Dear Hiren N.

Please clarify and escalate, because your email doesn’t make any sense. Customer service should, at a bare minimum, follow logic. Below please see my questions regarding your prior correspondence:

You write: We apologize if the hotel had misinformed you regarding your reservation status.

What does this mean? Do I no longer have reservation with them? Regarding what, exactly, did they “misinform” me?

You write: We have contacted the hotel and have determined that they did not offer to cancel your reservation(s).

The hotel said they would agree to cancel but I need to contact Priceline (you) to successfully get the charges reversed. Which is exactly what I said in the prior correspondence. You are either mistaken or lying.

You write: Hotels are willing to offer great prices to Priceline customers because they agree that their reservations will not be changed, canceled, or refunded.

This was not a great price for this hotel. The Price was $15 more than the hotel charges customers that visit it’s website.

You write: Thank you for giving us the opportunity to assist you!

I find your self gratification from our exchanges particularly offensive. You should not confuse what you’ve done to me as “assistance.” You have not extended assistance, I sincerely hope any “thanks” you’ve derived from our exchanges is not mistaken for genuinely helping your fellow man, quite the contrary.

Sincerely,

Barry van Roden

—–Original Message—– From: ‘Customer Service [mailto:OriginatesCR2@servic…] Sent: Tuesday, March 18, 2008 6:01 PM To: barry van roden Subject: Your Hotel Request 52344433112 (KMM27119043V77224L0KM)

Dear Mr. Vanroden,

Thank you for your patience while we researched your issue.

We apologize if the hotel had misinformed you regarding your reservation status. We have contacted the hotel and have determined that they did not offer to cancel your reservation(s).

As we indicated on our website, we are unable to cancel reservations and cannot offer you any other options. Hotels are willing to offer great prices to priceline customers because they agree that their reservations will not be changed, canceled, or refunded.

Thank you for giving us the opportunity to assist you!

Sincerely,

Hiren M. Customer Relations Specialist

I used to be a fan of priceline. But lately they have disappointed me terribly to the point of anguish

F**K priceline. They made me pay the full amount of $400 for the hotel stay that I didn’t even bid for because of a f**King system glitch. I hate them and won’t ever use them again.

firstly…. if you want to book a room in vegas, your best bet is one of the casinos off the strip (or what those of us who live here refer to as “local” casinos). ones i would suggest would be any of the coast casinos (Suncoast, Orleans, Gold Coast, Red Rock…for instance). other alternatives are either booking thru the casino’s site directly or vegas.com. (orbitz is actually pretty good too…expedia, hotwire and hotels.com are OK…but you overpay usually by about 20-30 bux using ANY site other than the hotel’s directly…so your best bet really is to a) book thru the hotel…b) blow the front desk manager and get the room comped… or c) do really good at the craps table and get the room AND your meals comped…)

now that i got THAT out of the way…

DO NOT USE PRICELINE for ANYTHING. any company who refuses to give you the information you need BEFORE you decide to purchase should be avoided at all costs. I nearly fell into the same trap most of you have already, however….i used a de-activated card. i figured this way, i can find out if they’re gonna give me what i want as far as a fair deal on flight and hotel accomodations…then use my active card…but oh no, they tried charging my “bad” card before even telling me what i was getting…. me, i’m trying to find somewhere relatively decent to stay as i have something i have to attend to in Fresno…and i want it to be within walking distance of where i need to be. now, call me stupid…but i like to pick where i’m staying for a reason. anyhow, based on them being so hard up for my valid card info….and reading thru all these posts of others having to endure basically a bunch of BS from a company that wants to take your money so they can afford to have William “Worst Actor Ever and I’m The Biggest Arse in person” Shatner as their poster boy, do you think i’d use them for any actual travel purchases?

(pardon my french…) FUUUUUUUUUCK NO!!!!

on another note, you people are really gullible… i highly doubt “Annie” is really an employee of Priceline. Think about it… If in one breath i’m defending the company i’m working for and the other…basically slamming it….do you really think i’d still have a job there? doubtful.

i’ll bet she uses teeth too.

interesting maggie. you sit there and ridicule people for making typographical….and yet you make one yourself…(and you make very little sense too) oh the irony

what??? ok, so basically you tried getting a flight to somewhere in Colorado…you had to cancel the trip because you ended up in the hospital (frontal lobotomy maybe??). they claim to have sent you emails…yet the lobotomy left you without the ability to not only form coherent statements…but also led you to forget how to check your email… anyhow, they claim to have contacted you…you have no record…you’re still pissy about it… how close am i to translating?

two things… this is why you get to the airport AT LEAST 2 hrs before your depature time. getting thru security is always a bitch these days…no matter where you’re going.

also, most car rental places….regardless of getting a car for $17/day…..will ALWAYS tack on HUGE taxes/fees…so you end up paying AT LEAST $40/day. also, if they’re sold out withh the car type you selected…most car rental places allow for free upgrades (and as always..it’s always best to deal directly with not only the car rental places, but with the hotels and airlines directly. NEVER use a third party, there will always be issues)

initialled? oh, you mean INITIATED… damn girl, you should heed your own advice….you’d sound less like an illiterate, toothless whore.

Caveat emptor, perhaps?

for a second there, i thought you were gonna say “priceline killed my mother..and turned her into a goat”

not only that, their poster boy is the worst actor ever.

I use PriceLine 100% of the time for my rental cars, and more than half of the time for hotels in the US and even occasionally in Europe. I have never been disappointed.

But I am careful … * I do not use them for airline tickets because they can send you any time of the day - too much variability for me. I use SouthWest and Sidestep.com to book air. * I always book 4* hotels at a low rate, sometimes 3* - never lower. * Rental cars are name brand and they hold them for 24 hours if the flight is late. Start with Full-size, and step down if that bid fails to the small sizes. I have found standard cars often go for less than economy and compact cars.

On several occasions when I have screwed up with rental cars, I called PriceLine and they were both courteous and helpful with reasonable resolutions.

I just tried to book a hotel in Paris on the same night I had already bid and won a hotel in Baltimore. The system stopped and said “are you sure - you already have a booking?” Their system is smarter than 5 years ago. With that said I am eating the Baltimore hotel because my plans changed - I am not asking for a refund because in return for getting a better price (one I choose) I agreed to let the transaction be non refundable.

PriceLine, in my opinion, is not a ripoff. Feel free to not use them. If you are smart you can save money and stay at some nice places and drive nice cars. But in return for naming a price YOU choose and therefore should be comfortable with, the deal is cash up front non-refundable and non-changable. If it’s truly a system glitch you should be able to work that out if you are calm and reasonable. Every bid screen I have seen requires you to enter either your initials or the last four digits of your credit card to proceed. If you just press “continue” or accidentally click you will not leave that screen. Watch out for those “operator” glitches!

Refundable tickets and reservations cost more for the flexibility. It’s your choice.

Dean

Annie, you’ve given information that any chimpanzee could get by reading the website. So stop being an asshat.

Priceline blows, and you’re a confrontational, attention-mongering, conflict-perpetuating, crazy bitch. Shut up. By the way, all the people you’re accusing of being incapable of reading? They can afford to pay for fuck ups by your pointless and unethical company (that dares to hide behind small print), because they were smart enough to get jobs that don’t just require a loud mouth.

I’m glad to see you enjoy and love your job, though, Satan.

PRICELINE just ripped me off in much the same way. I also went to their website, I was trying to get a Las Vegas hotel. I entered in $89 hit submit, then the website asked for my credit card info to “secure the bid”, so of course I put it in. As soon as I clicked “next”, I was given a confirmation that I purchased the room for $157.

I AM FURIOUS AS WELL. I called the 1-800 number to complain. I was told that they were NOT willing to do anything about even though it happens all the time. An employee named Walter said it happens all the time, but it was too bad.

I will call my credit card and have them reverse the charge tomorrow.

Is it possible that we can let this unethical company rip all of us off? Isn’t there enough of us to get together and do something about it? Honestly! They will continue doing this until we do something definite to stop them. What they do to people is unfair and we should fight against them. Remember, villains only can live as long as the coward allows them. No more useless complaining on blogs, they don’t care, let’s sue them and get our money back!!!!

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Talk of suing priceline may make one feel better but the reality is that it would be too expensive and difficult to attempt such an action. Perhaps a simpler approach. What if everyone one who has been hurt by priceline repeatedly clicked on priceline’s sponsored link on Google? Each click costs priceline money, not much money, but if hundreds or even thousands of people clicked wouldn’t that eventually add up? And it doen’t have to be for hours on end. Just an occasional few minutes when you have some downtime. In the end it may truly not hurt priceline but it would feel good to actually do something.

I too am a recent Priceline victim. So here is my idea:

IF YOU REALLY WANT TO HAVE A STRONG ANTI-PRICELINE IMPACT, EACH PERSON SHOULD START A CHAIN LETTER TO 10 FRIENDS/BUSINESS ASSOCIATES/AQUAINTANCES LINKING TO THIS PAGE WITH AN APPROPRIATE COMMENT AS TO WHY YOU ARE GIVING THEM A “HEAD’S UP” AGAINST USING PRICELINE TO BOOK THEIR TRAVEL NEEDS. That will be more effective than filing BBB claims, contacting a lawyer or trying to get the charge removed from your credit card (although you can try). And if you know of any other anti-Priceline sites, add this idea to their forums. Good luck.

Yes, because that’s precisely what we’d like to accomplish - adding yet another chain email to our inboxes. Genius plan. I actually think this post alone has done a good job at detracting from Priceline’s business, judging from the fact that there are 177 (now 178) comments. And if the people at Priceline knew what was good for them, they’d actually have someone in their marketing department searching for detractors from their business like this post, and try and rectify these people’s negative experiences so they wouldn’t have so many disgruntled customers. I guess you can say I’ve been in the business of customer service too long, but a lot of companies actually do this, and a little effort on the company’s side goes a very long way. But we all know the people at Priceline have no souls. That’s why they hired William Shatner.

Hi i’m sorry what’s happend to you i’m making this comment not just for you but for everybody else who had been ripped off by priceline,everybody needs to take to court small claims court businesses like this,and what these people doesn’t want is a bad rep.So i think these people doesn’t want to be on television,because they like to hide behind the computer screen,phone lines facelesly i very highly recommend Judge Judy,or any other television judges to take your case to because if we just gonna complain about it they still laughing saying complain as much you want i still have your money and i keep it no matter what…ha ha ha.Think about it that way,hopefully it’s gonna be motivating to fight for your rights/your hard earned money..good luck

Priceline.com - why would I ever use their service again after they took my money for services not provided. You guys and gals suck!

Annie:

I understand that Priceline has fully informed the customer of their practices. But does this mean one should attempt to sell a piece of crap for a dollar using pomp and circumstance. Furthermore because they have an unfair advantage of knowledge over the consumer, they should exploit that to extort as much money as possible from them. If this type of business practice is acceptable, then we need to evaluate the whole capitalist system. Something is terribly wrong here don’t you think, when it has become acceptable to misinform and cheat the consumer?

I bid last week and I saw that they charged me for the tickets. I called customer serivce and told them that I accidently pressed the bid buttoned and asked for a refund. THey said that there was no way I could my refund. But I now I look at my account and I don’t see any charges in my bank account. DID they REFUND me back ? or are they waiting to charge me later? I hope this is trully a refund!!!! Keep this post updated!!!

I reported priceline to the attorney general in Ct. They said they are currently under investigation. I hope their company goes under and all of those rude customer service reps will lose their job. Karma!

This is the first time I’ve ever written to a site like this

A. Most importantly, if you ever want to be taken seriously when filing a complaint about “anything”, one should insure that you use proper grammar and spelling, and state the facts clearly. Try to keep opinions and emotions out of it. This will certainly help in the acceptance of your complaint as valid

B. I travel on average, 3 times per month. What I typically do is go to Travelocity, Expedia, etc. and check the rates for hotels on their pages, and use that as a guide for “Bidding” on Priceline. My two most recent stays through Priceline: Marriott Hotel, Stamford, CT. Marriott web page = $229 per night. Travelocity = $175 per night. I bid $125 on Priceline for a 3 1/2 star hotel in Stamford, and got the Marriott (and a suite to boot) Marriott Key Bridge, Arlington, VA. Marriott web page = $199 per night. Travelocity = $215 per night. I bid $125 on Priceline for a 3 1/2 star hotel in the greater D.C. area and got the Marriott (with tax = $140) It does clearly state that they are GOING TO CHRAGE YOUR CREDIT CARD if your bid is accepted. Also, I would not use a site like this to go to Vegas. Vegas seems to have the widest range of “3 and 3 1/2 Star” hotels anywhere, and most hotels in Vegas, with the economy in the condition it is in, are offereing great rates directly.

C. For those of you that buy Airline Tickets through Priceline, (or any other “discount” site) obviously based on the several postings here, that is a big mistake. Here’s my secret: I go to Orbitz.com They’re web site is the easiest and most comprehensive I’ve found. I enter the dates and times “I” want to fly, and they return 4, 5 and 6 choices on various airlines, with non-stop and 1 & 2 stop price options. I then go to the AIRLINES WEB SITE and book the ticket directly with THE AIRLINE. I have not found any airline that does not have prices in line with what I have found on Orbitz, and once you book directly with an airline, any errors or cancelations are much easier to resolve.

D. Finally, with travel as with anything else in life; You Get What You Pay For. Obviously it’s great to get a great price on travel, but with that price comes cosequences…. some times they work out in our favor, some times they dont.

P.S. I have found that renting a car through a “Discount” Car Rental site is not worth the extra $5 to $10 per day you can save. They’re typically a mile away or more from the airport, you have to spend 10 to 15 minutes waiting for their bus to take you there, 20 to 30 minutes filling out the same paper work you probably filled out online, they hit your credit card for large “security fees’ tying up your spending money during your trip, etc…. I hate to say this, but in 12+ years I’ve found Hertz to be the overall best (and typically not the cheapest) You have to join the Gold Club. It allows you to walk right to your car and be on your way without haveing to “Check in at the counter”. Here’s a secret though; If you have extra time on your trip, Hertz has what they call HLE = Hertz Local Edition, which the prices are typically close to half of what they charge at the airport location. There’s a section on they’re web site where you can check for offices by zip code, etc. If a taxi ride from the airport to one of these HLE locations isn’t outragious, it’s worth the effort. I live in Atlanta, and a midsize car on average at the airport = $40+ per day. I take the Marta ($1.50) to the JW Marriott, about a 25 minute ride (Lenox Station) and get the same car for $21 per day. Helps to be a Gold Member. You’re typically in and out in 2 minutes.

Hope this helps!

I had a good experience booking a hotel with Priceline two weeks ago, so we thought we’d use it again to book the hotel for our next trip. We used Name Your Own Price (of course… that’s where all the problems are), choosing the city we wanted to stay in. But they assigned us a hotel in a different city. They claim this hotel is drawn in on the map for the city we selected, but it’s an entirely different city and was not listed in the text anywhere. So now you need to examine their cartography, and be able to tell where it is faulty, even if the text descriptions say something else. It’s as if they had “Manhattan” listed as a choice, with a small protrusion overlapping Queens on the map, and congratulations, your bid for Manhattan was accepted and your hotel is in Queens.

The key lesson with Priceline: read the fine print, learn how to use the service, and be VERY careful when bidding.

I rushed the process today, and was lucky that it only cost me $34 (they refunded most of my money).

What happened: I’ve been placing bids on a minivan for a family vacation. Each day they send me an email stating, “you can try your exact same Name Your Own Price® rental car request again,” with a link on the latter half of the sentence. In the email, it appears that all of the fields have been pre-selected to place the same exact bid again–same location, same dates, same times. Well, except for one: the vehicle type. Rushing through the process today, I did not noticed this, and so placed a winning bid for an economy car.

Priceline can see in my bidding history that I’ve been bidding for minivans. The price is way too high for an economy car. And the email link talks about placing the “exact same” bid. With all but one field pre-selected to match my previous bid, it’s a recipe for a bidding error.

They did agree to refund all but the first day, so I’m better off than many. Perhaps because it’s clear that their poorly designed email was the reason for the error. But they refuse to respond to my questions about the design of the email, saying that their contractual obligations won’t permit them to. Others have gotten the same exact response–it’s their all-purpose non-response.

You can do well using Priceline. But you must be VERY careful, or you’ll eventually get burned. As the operator of a website that conducts car reliability surveys (truedelta.com), I’m well aware that most people are not thorough readers and are not careful when filling out forms. This means that the typical person is highly likely to get burned using Priceline.

why do they not allow bidders to exit the page when they dont agree with your price. you charge them by force once they do a bid for a price they dont agree too. thas sad that u stand behind such a co.

ppl that is complaining seens not to understand what a bussiness is priceline.com offers the best deals and they also garrantie it if you dont know how to use a computer do not enter your credit card info. DONT YOU FEEL STUPID LETING PPL KNOW THAT YOU PURCHASSED ONLINE WITH OUT KNOWING WHAT YOU WERE DOING

I am so sorry, for all the unhappy customers. Customers are suposse to read and undertand (IMPOTANT INFORMATION SECTION) with N Y O P option you willl recive a lower rate however you will get the first option aviable A few days ago I had a customer he was really upset he was insulting me he wanted to cancel a restricted reservation, he said that why we never advised him of the non changable non refundable policy I asked him ¨did you read the contrac page?¨ he goes Ïm here to buy a hotel reservation not to read contrac pages!¨ hahahahaha

This company is the biggest rip off I have ever seen!

If you need to speak to a live CSR. Try 888-837-3777, or 203-299-8000. For the (203)# don’t take the CS obtain (it’s automatated), just wait for someone to answer, tell them what type of reservations you need help with, then you will be transferred to a LIVE Cust Rltns Rep. I do not know if you can get a live rep after hours.

Purchased tickets for a flight thru Priceline and went onto the airline’s site to check their prices; Pricline was almost double! They would not refund my tickets nor reimburse the difference!!! Do not make purchases with Priceline- their ‘guarantee’ is a sham!

The bottom line is, Priceline ( and their employees here) can quote all they want about read the fine print etc… The TWO REAL issues are: MISLEADING ADVERTISING … TERRIBLE TREATMENT OF LOYAL CUSTOMERS ( In a Customer Service based business no less)! These guys are WORSE than Used car salesman! Talk about bait and switch… On TV and On their Site..you see plastered ALL over.. BEST RATES Guaranteed…NO FEES or CANCELATION FEES ! So, based on that..WHY would a consumer bother to check the hotels, ( or airlines) web sites for possible lower fares??? Thats the very reason Priceline was born right? Of course, one has to DIG…three pages or clicks deep…to find the IRON clad ..even Gestapo type of restrictions.. Sooo they LEAD YOU DOWN THE PATH…THEN, TRAP YOU! Great Biz model and ethics. Im sure Anna (seems she’s dissappeared) will have some Smug answer to all this.. but, deep down Im sure even SHE KNOWS, its just wrong to treat your customers like this. Why not put the DISCLAIMER right up front..wherever they mention their phony guarantee? Like, Lowest price on standard rates only, you may find better rates thru hotel.. Nah, because then…they’d be out of BUSINESS !!!

Don’t be so smug. You are like the homewrecker who starts a relationship with a cheater, lol! If someone or something is capable of a certain behavior, rest assured they are capable of doing it to someone as *kind* as you. It’s only a matter of time before their curt ways are turned around and directed at you, their employee.

Mrs. Nomuss, what your company does is misleading, offensive, and unecessary. I booked a 5 star hotel through Priceline, expecting that it would include use of the pool and fitness center. (which their website clearly says 5 star hotels will include). Upon check in I was told that the price I paid through Priceline does not include these 5 star amenities, and that I would have to pay an additional $20.00/nt to use their business center, pool, or fitness center. You might want to check your Iron Clad contract and see if it mentions anything about the “bait and switch” tactic in which Priceline is involved. Class Action Lawsuit would be nice justice.

Annie, your a bitch. i was told i would be given a refund. so you can take your self rightous bullshit and i hope you sleep at night, but who cares, i dont. You are brain washed by Priceline. I dont really care what you have to say. Read the contract, read the T&C, who fucking cares. You are nothing but trailer trash who has been brainwashed by Priceline principles. I dont give a fuck who you are or what your title is. I have been screwed by Priceline and I dont feel compelled to give you details because your response will be that I did not read the T&C. Who fucking cares? With all the hype here, I have chosen that I will not use Priceline, ever. So you take your Customer Service skills and shove them up your pussy so far that the sunlight can find it. You probably live in a fucking trailer that you have no common sense whatsoever. Drink your fucking Paps Blue Ribbon and shut the fuck up because you have no idea what people are going through with Priceline. You comment like it is America that has the problem. Priceline is the problem. I hope that in time, America gets smart and stops using Priceline. At that point, you will see unemployment. Get you some beer and enjoy your fucking trailer. You are a cunt-whore-dog-bitch.

Oh Annie. I cant stop there. Yes you are a cunt-whore-dog-bitch. Where the fuck do you get off telling people how stupid they are by not reading the T&C. You are the dumbest bitch I know. I would love to meet you so I can punch you in the teeth and knock out the rest of those crooked fucking teeth you got. If Priceline gets sues on a class action suit, I will be there. And I will still refer to you as a cunt-whore-dog-bitch. Mark It.

Come On people… DON’T USE PRICELINE… you always want to go over authority… if they cannto do anything they CANNOT DO ANYTHING why the heck do you keep asking for supervisors…. hung with some dignity, don’t be stupid.. they give you everything to read before you purchase but you don’t do it… Why? because you think you’re the best in this world and everything is gonna be cheap, pretty, and perfect… Lazy pigs…. TRUST ME, IF YOU DON’T USE THEM PHONE REPRESENTATIVES ARE HAPPY!… SO DON’T TELL THEM YOU’RE NEVER GONNA USE THEM AGAIN, HAVE SOME DIGNITY.

AND PLEASE… PLEASE!!! STOP USING PRICELINE !!

By the way, is ANNIE the trailer trash when YOU ARE THE SHITTY RAT swearing and telling everyone priceline didn’t give you back $30? come on… You can do better than that… just…. READ.. YOU STUPID HILL BILLY!…

Priceline is so over-rated, it sucks !!! They claim you can set your own price and then when you do, they give you the same price $ as the other airlines. Q. What’s the point in choosing them, if the price is the same as others ? They also cheat you out of your so-called refund. I wound not recommend them to anyone. Stick to the other airlines. Kiss my ass Priceline…

Get a life! You know what they say about karma…hopefully it doesn’t come back around and screw you or maybe that’s what you need. A good screw!

oh yeah, you are very intelligent Annie “read everybody, read” my two year old can repeat that! Get a real job, I hear they are hiring at McDonalds.

heyooo. you’re a cool lady…SIKE (: i love you. i think you should stop being a little heartless telephone sucking pepsi can. go buy a heart from priceline..OH WAIT YOU MIGHT GET RIPPED OFF.Yeah thats right. Your cheap little boss might rip you off. And tell me this, why the hell are all the people on all of the other sites satisfied? Because they give the customer some flexibility and they understand the position of the customer. Another thing, why the heck do you even care? you’re filthy rich boss gets the money anyways. All you see is a few of his scraps. Now go flush your toilet. wanna stick your head in? then type. im cute youre not. im older than you cuz i know what youre thinking. oh and before you go on correcting peoples’ spelling, learn some grammar first, k? i aint trying to prove anything so im not correcting this, but feel free with your time with Priceline…hey look i capitalized the p cuz its a PROPER NOUN. get it? i hope so. well did you carry on that im not your mom yet? ohhh wait til you get home. hehehe. soy tu mama. BYE BYE HAVE FUN.

it’s write *too. LEARNED IT IN 1ST GRADE. YOU MAY HAVE GONE TO HIGH SCHOOL BUT NOT ELEMENTARY?!

Today, I spoke to “Jesus” who claims to be “from the executive office” at Priceline Head Office. I wish I could speak to as many Americans as I could right now. CAUTION: DO NOT USE PRICELINE. From the local agent all the way up their Headquarters. They are all there waiting for you to make the biggest mistake —click buy… and then you’re screwed. I booked 3 nights at a hotel near Historic Williamsburg and after just 1 hour of booking something came up and I had to cancel the last 2 nights, I am still going to use the first night though. Guess what - I cannot do that without being charge one night fee. I told them there is nothing in their cancellation policy that states partial cancellation is not allowed. Of course the guy from the “executive office” said “I cant do anything about it”. There something is the way he said it though. It sounds just like he said these words 50 million times before. To make the long story short, they dont care even if they loose a customer so that they could keep the money. I hope there is a way to warm Americans about the different types of bait they use so they could ripped off trusting customers. Ideas anyone?

Must I post a copy of my contract on here. You are condescending (yes I spelled that right asshole), and their policies are unclear. Nowhere on their web site does it say no cancellations, refunds or blah blah blah whatever your piehole spit out of it. You must work at thiefline. Hate to tell you, but when they give your car away to someone else and book you for rooms that you didn’t book in the first place that’s fraud. I booked one hotel specifically and they gave me an entirely different hotel of lesser quality without my permission. So keep talking *^&% nobody’s listenening to you.

Here are your grammatical errors. Any should be capitalized,onlince should be spelled online. A sentence can never begin with and, and people should learn to write too, not to. Did you graduate high school. I haven’t yet, but I know better grammar than that. There should be a semi-colon after precise. Thyen should be then. Are you sure your not ‘tarded? I would dispute that.

Why do you lie Annie. If the contract was so Ironclad, as you say, then why did Priceline settle a lawsuit with the Horowitz group in 2004. If they weren’t guilty, they wouldn’t have settled.

That wasn’t a very Christian comment Annie. You are a whack job.

They settled a suit in 2004. It was with Horowitz law firm. I spoke with the firm today and they said there are other class action suits that are still active. I am considering joining in.

Whether we booked the hotel room through Priceline or not, it’s still the hotel’s reputation at stake as well. If i’ve given my business to the hotel indirectly, I EXPECT the hotel to give me at least what I paid for.

A room includes a bed and if you don’t think so……

Amazing….this person is very smart. As a Priceline Customer Service Worker, I salute you. People, as long as you read our contract page and understand our policies we are able to help you. If you don’t like them feel free to use other alternative websites or make a deal with the carrier/hotel/rental car ageny directly. Some people don’t understand that Priceline is a bussiness, therefore they have restricted agreements with hotel/rental/air partners. I’ve dealed with many cases where I’m unable to do something for the Customer, the main reason is because people don’t read our Contract page. =( We are not asking that you need to read the whole “Terms and Conditions policy”, let’s be honest, we just display the most important information of this reservations. You may hate me and call me a lier, but to be honest, I try very hard to help customers even if they are speaking with insults, profanity, etc.

Finally I just want to say two things:

1.”No”, we don’t have a magic button where we can just click on it and change dates, times, cities or press a button to cancel your reservation. If the contract page says that the reservation is non-refundable or non-changeable, it is the truth and even us are not able to bypass that. Again, this is because of contractual agreements.

1. I can tell you that the “Information Entered on the Reservation” cannot be manipulated. As much as I hate telling customers, glitches are not possible. Often people think that we change this information at the time of booking, but never realize that sometimes those glitches happen because of a little mistake they didn’t saw, therefore we think the website is to blame. (entering wrong information, accidently pressing the “Enter” button without noticing, presssing “F5” too many times when the page is not loading, etc.)

I don’t think I’m allow to say these things, but I really don’t feel good when I have to give bad news because after all, your hard-earning money is being used to make these reservations

Therefore, I hope someone reads this and give us a chance to help as long as we can. Maybe I will be the one attending you! =)

Good-bye. (I apologize if my English is not perfect.)

I think Joey needs an anger-management class.

To ‘Just Aggr’: You spoke to JESUS??!! Dude, that’s awesome!

We’ve been waiting 2000 years and finally he’s BACK, and working at the Priceline Head Office!

Did he have any message for humanity?

You sound like a complete jerk annie. For ou to call someone a moron, really? Well little miss sunshine, up until this past month, I was a avid believer in priceline, even have the app stored on my phone,but no where does it “read” that priceline is allowed to triple bill me for my one night hotel stay, and in addition, charge me for charges that are not even my own. This has happened on 2 occasions with double billing, but this is byfar the worst instance. $395.46 OVER what i should have paid $80.06. Moron on that. And trying to get ahold of a live person is a headache within it self only to be kept on hold for 25 mins while they “contact the bank” Funny how i called the bank from my house phone and got a hold of them got transfered to a supervisior, and had the funds released, in less than five mins. The rep was so full of bs it was ridiculous. And the “I dont have a supervisor to transfer you to bit, come on really??? Next time I use priceline, if ever, it will be with a pre-paid visa, lets see them double bill that. Annie sorry you couldn’t get a real job doing real work, I mean how hard could it be to actually not “help” someone or actually solve a “real” problem..lol. your work must be so gratifying..haha…MORON..cracking me up on the inside.

i have to agree with the priceline rep. everyone needs to read what they are clicking ! i have used priceline many times and save up to 90% off listed hotel prices using the name your price feature. i Never sign into my account until i have found the deal i want, i never put a credit card until i again have found the deal i want. we are able to get all the way to booking it before it is needed. just choose the continue without it option. just like you should not enter a email address until you have proof read the email, to avoid accidentally sending out early.

Nope, priceline sucks balls. Tried to get a hotel and flight through them for a Las Vegas vacation. We are in Dallas, tx. Two major cities/airports, so plenty of options right? Priceline even shows 248 flight options available. Awesome.

Except, that 242 outgoing flights (DFW -> LAS) and 2 (as in Two, the number between one and three) return flights offered only. This isn’t some round trip flight package.

Tried about 5 different combinations of dates, and still no luck.

Go to aa.com, or any other competing website, and you’ll see where the problem lies.

Priceline blows monkey balls-I mad a type on my reservation last name-They wouldn’t couldn’t change it-oh for #30.00 buck I maybe able to do something the customer service rep said.

Attended my mom’s funeral in North Dakota and because of bad weather stayed one night less than I reserved for.  Do you think Priceline would credit me the $104 plus taxes and fees.  Can you say “no way, not now, not ever, tough crap, , quit bitching and accept the fact you ain’t gettin no refund, sucker, stupid, can’t you read, how stupid are you? Dude!” ‘

Website said I would get a choice of flight times on the days I selected, went to add the car option and it booked the ticket also.  Arriving at 9pm and leaving the next day at 8am.  Nothing like an over night stay in Atlanta.  Got the usual, “I’m so so sorry good kind sir, but as I can see on your itinerary there is nothing I can do, the tickets have now been confirmed”.  Oh yeah my filipina sucka? Well I just reported my Visa as stolen!  Apparently the thieves were making a run for Atlanta!

Start going after the @TheNegotiator on Twitter.  Sorry Captain Kirk, but you sold out.

I checked Priceline’s prices for a room I wanted (non-smoking, King bed, microfridge, WiFi, Continental breakfast) at the Best Western Inn near the airport in Warwick, RI.  I wanted to stay two nights before my flight went out on Monday.  Priceline’s regular price for the room was $112.20 per night.  I then called Best Western Inn directly and their price was cheaper than Priceline’s.  Best Western wanted $105.99 for the first night (a Saturday) and $79.00 for the following night (a Sunday) so I simply reserved the room directly thru the hotel.   I’m here now as I’m writing this.   I won’t be using Priceline.com anytime soon.  If Priceline’s regular prices don’t match the regular prices given directly by hotels - negotiated prices thru Priceline can’t be that great?

People believe Priceline does not help them in any way, they dont help because all the informatio is provided before the purchase. Its sad to see some people cant go through with a contract and understand they have initialed themselfs!

You say you will dispute with your credit card company or hire a lawyer, that is more expensive!! but really makes no difference to Priceline!

Firstly, before you purchase anything you have to ask or read the TERMS AND CONDITIONS of the specific brand, thing, or anything that has money involve. Don’t be so stupid. It’s a SIMPLE THING. You don’t need to be an IDIOT or somethingelse.