Good news12 Sep 2002
I have some good news regarding my car.
Last month, my Passat’s heater core (the device that exchanges heat from the coolant to the air for the heat) blew up. I had already heard some horror stories about VW heater cores, so I did some research and found that there had already been some recalls on the heater cores from the Jettas and Corrados.
So, on the advice of some folks on the VR6 list, I e-mailed Volkswagen of America and complained. They told me that I should take it to the dealer, have them confirm that it’s the heater core, and they’d see what they could do.
It took them forever, but the end result was good news. VWofAmerica is paying for the whole thing! It’s a $600 job at most shops, so probably a $1000 job at a dealer. If they weren’t going to cover it, I would have had to tow it back to my place and fix it myself, which I was not looking forward to.
Let’s hear it for consumerism and complaining! Hooray!